Verifies and/or obtains all benefits insurance information for patients.
Obtains authorizations and referrals.
Assists in the collection of copays and existing balances due; assists with financial counseling as needed.
Serves as an insurance resource for all clinic staff; remains up to date on all insurance issues.
Handles and answers all phone calls and transfers calls to the appropriate departments as needed.
Manages patient appointments according to the physician's schedules and/or protocols.
Performs all other duties as assigned.
- Demonstrates the ability to support the mission, vision and patient promise throughout all interactions the UT Health Way.
- Demonstrates analytical thinking this role requires analyzing information and using logic to coordinate work within schedule constraints and handle emergent requirements in a timely manner.
- Demonstrates creativity and alternative thinking; able to develop new ideas supportive of the UT Health Way.
- Proficient computer skills using Microsoft Office and database programs.
- Excellent verbal, written and interpersonal communication skills.
This position may require the ability to maintain the security and integrity of UT San Antonio and its infrastructure per Texas EO-GA-48.
Skills Required
- Support the mission, vision and patient promise (UT Health Way).
- Analytical thinking to coordinate work within schedules and handle emergent requirements.
- Creativity and alternative thinking to develop new ideas supportive of the UT Health Way.
- Proficient computer skills using Microsoft Office and database programs.
- Excellent verbal, written and interpersonal communication skills.
What We Do
UT Health San Antonio™, one of the country’s leading health sciences universities, is the leader in south/central Texas funding for the National Institutes of Health (NIH). The university’s schools of medicine, nursing, dentistry, health professions and graduate biomedical sciences have produced more than 33,000 alumni. The $806.6 million operating budget supports four campuses in San Antonio and Laredo, and is the primary driver of its community’s $37 billion biomedical and health care industry. For more information on the many ways “We make lives better®,” visit uthealthsa.org.
