Under general supervision, responsible for providing customer service to patients by scheduling appointments, performing check-in and check-out procedures, verifying insurance benefits and obtaining authorization, and providing telephone triage.
Responsibilities- Verifies and/or obtains all benefits insurance information for patients.
- Obtains authorizations and referrals.
- Assists in the collection of copays and existing balances due; assists with financial counseling as needed.
- Serves as an insurance resource for all clinic staff; remains up to date on all insurance issues.
- Handles and answers all phone calls and transfers calls to the appropriate departments as needed.
- Manages patient appointments according to the physician's schedules and/or protocols.
- Performs all other duties as assigned.
- Demonstrates the ability to support the mission, vision and patient promise throughout all interactions the UT Health Way.
- Demonstrates analytical thinking � this role requires analyzing information and using logic to coordinate work within schedule constraints and handle emergent requirements in a timely manner.
- Demonstrates creativity and alternative thinking; able to develop new ideas supportive of the UT Health Way.
- Proficient computer skills using Microsoft Office and database programs.
- Excellent verbal, written and interpersonal communication skills.
EDUCATION:
High School Diploma or GED equivalent required.
This position may require the ability to maintain the security and integrity of UT San Antonio and its infrastructure per Texas EO-GA-48.
Skills Required
- High School Diploma or GED equivalent
- Proficient computer skills using Microsoft Office and database programs
- Excellent verbal, written and interpersonal communication skills
- Analytical thinking; ability to coordinate work within schedule constraints and handle emergent requirements
- Ability to support the mission, vision and patient promise (UT Health Way)
- May require ability to maintain the security and integrity of UT San Antonio per Texas EO-GA-48
What We Do
UT Health San Antonio™, one of the country’s leading health sciences universities, is the leader in south/central Texas funding for the National Institutes of Health (NIH). The university’s schools of medicine, nursing, dentistry, health professions and graduate biomedical sciences have produced more than 33,000 alumni. The $806.6 million operating budget supports four campuses in San Antonio and Laredo, and is the primary driver of its community’s $37 billion biomedical and health care industry. For more information on the many ways “We make lives better®,” visit uthealthsa.org.
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