Benefits and Leave Specialist

About Our Company

Adaptive Home Health is a privately owned Home Health Agency delivering high-acuity, patient-centered care throughout Texas. Our clinicians are backed by an experienced and passionate clinical and operational support team - so they can focus on what matters most: providing exceptional care. We offer region-leading compensation, travel bonuses, and mileage reimbursement. Come join a multidisciplinary team where your skills are valued, and your impact is felt every single day!

About the Role

The Benefits & Leave Specialist role will serve as a critical support function within the People Operations team, focused on ensuring employees receive timely, accurate, and compassionate support related to benefits, leave administration, and compliance related matters. This role will act as a key resource for employees and leaders while helping create consistency, reduce organizational risk, and improve the overall employee experience across Adaptive.

As Adaptive continues to grow, the complexity surrounding leave administration, benefits coordination, accommodations, and compliance requirements will continue to increase. Establishing a dedicated Benefits & Leave Specialist allows the organization to proactively manage these areas instead of operating reactively. This role will help ensure compliance with FMLA, ADA, ACA, COBRA, and other applicable regulations while also supporting employees during some of the most important and stressful moments of their lives.

In addition to compliance and administration, this position will have a direct impact on employee trust and retention. Employees who feel supported through benefits questions, medical leaves, accommodations, and life events are more likely to remain engaged and connected to the organization. The role will also improve operational efficiency by centralizing benefits and leave processes, creating clearer communication channels, reducing delays, and allowing HR leadership and HR Generalists to remain focused on broader strategic and operational priorities.

This role is expected to strengthen Adaptive’s overall HR infrastructure by improving service delivery, supporting scalability, reducing liability exposure, and helping create a more employee centered experience throughout the organization.

Responsibilities

• Administer and coordinate employee leave programs including FMLA, ADA accommodations, personal leaves, parental leave, and workers’ compensation related absences

• Serve as the primary point of contact for employee benefits questions, enrollment support, qualifying life events, and benefits issue resolution

• Manage leave documentation, certifications, return to work processes, and required compliance tracking to ensure timely and accurate administration

• Partner with employees and leaders to navigate accommodation requests and interactive process discussions in alignment with company policy and legal requirements

• Maintain accurate employee benefits and leave records within HRIS systems and ensure confidentiality of sensitive employee information

• Coordinate new hire benefits enrollment and support open enrollment planning, communication, and employee education efforts

• Audit benefits invoices, eligibility files, and payroll deductions to ensure accuracy and resolve discrepancies with vendors or payroll teams

• Respond to employee inquiries submitted through the benefits and leave support inboxes in a timely and professional manner

• Partner with payroll to ensure accurate leave pay coordination, benefit deductions, and status updates during employee absences

• Monitor leave timelines and proactively communicate with employees and leaders regarding upcoming deadlines, documentation needs, and return to work expectations

• Assist in developing and maintaining benefits, leave, and accommodation policies, procedures, and employee resources

• Support HR leadership with compliance reporting, audits, ACA tracking, and documentation requests related to benefits and leave administration

• Build and maintain positive relationships with benefit brokers, insurance carriers, leave vendors, and third-party administrators

• Identify opportunities to improve benefits and leave processes, employee communication, and overall service delivery experience

• Support employee education initiatives related to wellness programs, benefits utilization, and available employee resources

• Maintain strong knowledge of federal, state, and local regulations impacting benefits, leave administration, and employee accommodations

Qualifications

• 5+ years of experience in benefits administration, leave administration, human resources, or a related people operations role

• Working knowledge of FMLA, ADA, COBRA, ACA, and general leave and accommodation processes

• Ability to handle sensitive and confidential employee information with professionalism and discretion

• Strong organizational skills with the ability to manage multiple cases, deadlines, and employee requests simultaneously

• Excellent communication and interpersonal skills with the ability to support employees through complex or emotional situations

• Experience maintaining accurate records and documentation within HRIS or benefits administration systems

• Ability to work independently while also collaborating effectively with HR, payroll, operations, and leadership teams

• Strong attention to detail and ability to identify discrepancies, compliance concerns, or process gaps

• Comfortable navigating employee conversations related to benefits, medical leave, accommodations, and policy interpretation

• Proficiency with Microsoft Office applications including Outlook, Excel, and Word

• Ability to prioritize tasks in a fast paced and growing environment

• Commitment to providing a high level of employee service and support

Preferred:

• Experience supporting benefits and leave administration within a healthcare, home health, or multi location environment

• Familiarity with ADP Workforce Now or similar HRIS and benefits platforms

• Experience working with leave management vendors, insurance carriers, or third-party administrators

• Knowledge of workers’ compensation coordination and return to work processes

• Experience creating or improving HR workflows, documentation processes, or employee resource materials

• Familiarity with healthcare compliance environments or operational support structures tied to clinical teams

• Experience managing shared HR inboxes or ticket-based employee support workflows

• Exposure to onboarding, credentialing, or employee compliance tracking processes

• HR certification or coursework related to benefits, leave administration, or employment law

• Experience supporting rapidly growing organizations with evolving HR infrastructure

What We Offer

• Competitive compensation package

• Comprehensive medical, dental, and vision insurance options

• 401(k) retirement plan with company support

• Paid time off and company recognized holidays

• Opportunities for professional growth and career development

• A collaborative and people centered culture focused on support and accountability

• The opportunity to help shape and strengthen HR infrastructure within a growing organization

• Exposure to strategic HR initiatives and cross functional collaboration

• Flexible and team-oriented work environment

• The ability to make a meaningful impact on employee experience and organizational success

• Leadership that values innovation, operational improvement, and employee support

• An organization committed to building scalable processes while maintaining a human approach to HR and employee care

Location

• Remote role based in Texas

• Occasional onsite support may be required during open enrollment periods, benefits related initiatives, trainings, or other key business needs