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The Role
Provides health benefits enrollment and insurance eligibility assistance to clinic and shelter patients. Maintains benefits and demographic records in the EHR, supports referrals and appointment scheduling, coordinates transportation, manages front-desk operations, monitors quality metrics, conducts outreach, and supports clinic staffing, safety, and administrative workflows. Requires strong organizational, interpersonal, computer, and public health insurance knowledge, with MassHealth Certified Application Counselor certification within 60 days.
Summary Generated by Built In
Who We Are:
Since 1985, BHCHP’s mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 10,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We are committed to ensuring that every one of these individuals has access to comprehensive health care, from preventative dental care to cancer treatment. Our clinicians, case managers, and behavioral health professionals work in more than 30 locations to serve some of our community’s most vulnerable—and most resilient—citizens.
From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity; centering dignity, compassion, mutual respect and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down barriers, including systemic racism which harms us all. We provide community-based health care services that are compassionate, dignified, and culturally appropriate, incorporating social determinants of health, with the goal of breaking down the physical and systemic barriers that our patients face.
Job Summary:
Hours: Full-time; 40 hours per week, days and some early evenings
Union: Yes
Union Name: 1199SEIU
Patient Facing: Yes
Boston Health Care for the Homeless Program is seeking a Benefits and Administrative Coordinator to join our multi-disciplinary team at our Family Clinic. This position will be responsible for providing assistance to patients with enrollment into available health benefits programs, as well as supporting the Family Team staff in duties essential to the cohesive running of the Family Clinic and shelter sites. This position will work with patients both in clinic and shelter settings.
Responsibilities:
Benefits Coordinator:
Since 1985, BHCHP’s mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 10,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We are committed to ensuring that every one of these individuals has access to comprehensive health care, from preventative dental care to cancer treatment. Our clinicians, case managers, and behavioral health professionals work in more than 30 locations to serve some of our community’s most vulnerable—and most resilient—citizens.
From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity; centering dignity, compassion, mutual respect and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down barriers, including systemic racism which harms us all. We provide community-based health care services that are compassionate, dignified, and culturally appropriate, incorporating social determinants of health, with the goal of breaking down the physical and systemic barriers that our patients face.
Job Summary:
Hours: Full-time; 40 hours per week, days and some early evenings
Union: Yes
Union Name: 1199SEIU
Patient Facing: Yes
Boston Health Care for the Homeless Program is seeking a Benefits and Administrative Coordinator to join our multi-disciplinary team at our Family Clinic. This position will be responsible for providing assistance to patients with enrollment into available health benefits programs, as well as supporting the Family Team staff in duties essential to the cohesive running of the Family Clinic and shelter sites. This position will work with patients both in clinic and shelter settings.
Responsibilities:
Benefits Coordinator:
- Act as primary provider of benefits assistance to all Family Team patients across all sites; work closely with the Director of Patient Finance to implement processes and procedures for enrolling and maintaining patients in the appropriate medical benefits programs
- Utilize the required systems to review insurance status and eligibility of all Family Team patients, patients presenting to clinics and staying at shelter sites; accurately complete and process medical applications and required documentation for patients in a timely and organized manner, providing follow-up assistance when necessary
- Enter all insurance and demographic information into required systems and EHR as needed in an accurate and timely manner; routinely check and update benefits information in the medical record so that each patient’s information is accurate and up–to-date
- Provide continuous outreach to patients and insurance carriers to ensure insurance is active and updated; develop new strategies to target the uninsured populations within our patient demographic, with the ultimate goal of increasing total patient coverage; maintain up to date knowledge on evolution of insurance and benefits in order to assist patients in obtaining the best available insurance type
- Assist patients with establishing primary care, scheduling appointments, placing and following up with referrals for specialty clinics within and outside the McInnis Health Group
- Act as the primary Front Desk personnel for the Family Clinic, and support for all other sites, through answering phones, checking patients in/out, and scheduling appointments, and managing milieu; monitor overall Family Clinic facility upkeep and safety, acting as a liaison and contact point for building partners; monitor the Family Team and provider schedule to ensure appropriate staffing and coverage for scheduled and walk-in appointments
- Register new patients into EHR for all Family Team sites, monitor and update registration information for all patients; provide transportation assistance to patients through utilization of PT-1 and DPH transportation programs, follow up and ensure scheduled transportation is provided, and problem solve around transportation concerns
- Assist with quality metrics and equity adherence through monitoring and initiating required screenings, imputing data into EHR, and alerting Providers of abnormal results; subsequent follow up with team members for any noted deficiencies in these measures to ensure completion
- Act as a team member in developing and executing quality improvement and patient outreach/engagement projects; assist with improving patient attendance by calling appointment reminders for medical (and dermatology), nursing, and psychiatry appointments; support Behavioral Health team through initiating BH referrals, scheduling of psychiatry appointments
- Maintain all clients' privacy and confidentiality, adhering to HIPAA regulations and those policies as implemented by the BHCHP; timely and accurate documentation of all client encounters in the EHR
- Associate’s or Bachelor’s degree in a related field and/or have attained the requisite skills from prior work experience (1-2 years in a patient benefits or health insurance support capacity)
- 2 years experience in a clinical environment preferred
- Complete MassHealth Certified Application Counselor (CAC) within 60 days of starting and maintain certification
- Bilingual proficiency in Spanish/English and/or Haitian Creole/English strongly preferred
- Knowledge of public health insurance programs
- Detail oriented and strong organizational skills
- Strong interpersonal skills and be able to work positively with a wide range of people
- Strong computer skills
- Ability to work independently
- The compensation ranges from $22.25 - $35.60 per hour and increases based on years of experience
- BHCHP full-time employees are eligible for our competitive time off program, health, dental and vision insurance, 403B retirement savings plan, pre-tax MBTA pass program with 40% discount, additional compensation for demonstrated bilingual proficiency and more. Benefits are prorated for part-time employees
Skills Required
- Associate's or Bachelor's degree in a related field, or equivalent skills gained through prior work experience
- 1-2 years of experience in patient benefits or health insurance support
- Complete MassHealth Certified Application Counselor certification within 60 days of starting and maintain certification
- Knowledge of public health insurance programs
- Strong organizational and detail-oriented skills
- Strong interpersonal skills and ability to work positively with a wide range of people
- Strong computer skills
- Ability to work independently
- Two years of experience in a clinical environment
- Bilingual proficiency in Spanish and English and/or Haitian Creole and English
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The Company
What We Do
We are the face of health care for Boston's homeless individuals and families. Last year alone, Boston Health Care for the Homeless Program delivered services to more than 11,000 homeless individuals and families In our 30+ year history, we have evolved into the largest and most comprehensive health care for the homeless program in the country. Our success as a national model results from: --The commitment of talented professionals and clinicians; --A strong record of responsible financial stewardship; --A network of public and private community partnerships; and, --A willingness to take reasonable risks to pursue our mission. Boston Health Care for the Homeless Program began in 1985 as one of 19 Health Care for the Homeless Programs funded nationally by the Robert Wood Johnson Foundation and the Pew Charitable Trust.
