Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.
Position Summary
The Benefits Administrator is a key organizational role that involves managing and executing various tasks related to employee benefits. This includes assisting in the implementation and administration of benefit plans and programs, as well as ensuring effective communication between the company and its employees regarding these benefits. They work closely with the Benefits Manager and operate under varying levels of supervision to support the overall objectives of the company's benefits strategy.
PLEASE NOTE: This position is currently only available as a temporary assignment. We anticipate this assignment to have a duration of 3-6 months.
Compensation
This role is a non-exempt position with a targeted salary range of $19.00/hr to $26.00/hr.
Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.
Essential Functions
- In partnership with the benefits vendor(s), assist the Benefits Manager with annual open enrollment via HRIS system setup, testing, and reporting; provide any necessary support with employee communication and inquiries.
- Provide friendly and knowledgeable customer service by responding to employee questions related to benefits or by referring them to the appropriate vendor while maintaining communication to ensure the issue has been resolved timely.
- Audit and submit carrier and other benefit supplier invoices for payment.
- Ensure benefit enrollments are processed for new hires, separated employees, and employees with qualifying life events accurately and within the required timeframes.
- Create and monitor regular and ad hoc reports related to benefits and leave administration as needed.
- Assist the HRIS Analyst in the audit and testing of benefit feeds to/from UKG as needed.
- With the help of external vendor(s), assist in the planning, development, implementation, and monitoring of company-wide wellbeing initiatives; responsible for plan administration, participant communications, and customer service related to wellness activities.
- Function as internal point of contact for worker’s compensation, specifically contacting employee’s after injury to collect necessary paperwork, process, document, evaluate claims and file claim with worker’s compensation carrier within required timeframe(s); assist in investigations when needed.
- Coordinate the collection of and determine employee portion of premiums during leave of absences, correspond with employee(s) as appropriate and track payments and/or deductions, accordingly.
- In partnership with the benefits vendor(s), help ensure required notifications and forms documenting LOAs are completed accurately and in a timely manner; ensure Payroll and IT departments update employee records with correct leave begin-and-end dates.
- Systematically audit data and feeds on a monthly basis to ensure that information is transmitting accurately and on a timely basis between UltiPro and Benefits platform.
- Ensure carrier and benefit supplier invoices are accurately audited and submitted monthly to Accounts Payable.
- Identify opportunities for both improved efficiencies and processes as it relates to audit systems/processes.
- Perform other duties as assigned.
- In partnership with the benefits vendor(s), assist the Benefits Manager with annual open enrollment via HRIS system setup, testing, and reporting; provide any necessary support with employee communication and inquiries.
- Offer excellent customer service by addressing employee benefits inquiries and guiding them to the right resources. Escalate to Benefits Manger as needed.
- Audit and submit carrier and other benefit supplier invoices for payment.
- Maintain and update benefit records.
- Process benefit enrollments for new hires, separated employees, medical support orders, and employees experiencing qualifying life events in a timely manner.
- Generate regular and special reports concerning benefits and COBRA enrollments.
- With the help of external vendor(s), assist in the planning, development, implementation, and monitoring of company-wide wellbeing initiatives; responsible for plan administration, participant communications, and customer service related to wellness activities.
- Review and approve documents for dependent verifications.
- Identify and implement improvements in audit systems and processes for better efficiency.
- Document and maintain administrative procedures for assigned benefits processes.
- Fulfill additional responsibilities as needed to support HR department’s objectives.
Qualifications
- Degree in Business, Human Resources or a related field or equivalent
experience required. - Minimum one year experience in benefit administration or human resources related role(s).
- High level of proficiency with data entry, Microsoft Word and Excel required.
- Previous experience in medium/large organizations with >1,000 employees preferred.
- Highly analytical; ability to quickly review data to draw conclusions, identify trends, outliers, and issues.
- Highly detail oriented, proofs work and verifies accuracy.
- Outstanding organizational skills with the ability to handle multiple tasks in a fast-paced, deadlinedriven environment with a sense of urgency.
- Ability to deliver exceptional and supportive internal customer service.
- Intermediate level knowledge of HRIS systems and HR data, UKG preferred.
- General level knowledge of state and federal laws governing health benefits plans.
- Intermediate math skills required.
- Must be able to handle confidential matters with discretion
- Excellent verbal and written communication skills required.
- Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required.
- Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required.
- Commitment to company values.
• Customer Service - Proactive attention to each person
• Integrity - Do and say what's right
• Respect - Treat others with dignity
• Collaboration - Listen and work together
• Learning - Seek knowledge and strive for improvement
• Excellence – Deliver the unexpected
Supervision
Job Scope: Responsible for understanding the department/functional area objectives and goals and how own job contributes to achievement of these goals with guidance/direction from more senior roles.
Complexity: Problems are often complex and specialized and may involve unprecedented circumstances; resolution requires investigation, analysis and review of professional/organizational standards.
Impact: Decisions and actions have an impact on the smooth operation and timeframes of the department, programs/projects; impact on the broader organization is generally indirect.
Interaction/Supervision: Works under direct supervision; Generally interacts with colleagues and the public on routine matters.
Requirements
- Ability to operate standard office equipment and keyboards.
- Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation.
- Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.
- Office environment – moderate noise, no substantial exposure to adverse environmental conditions.
- Learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions in the context of a workflow.
- This role requires effective adaptation to workplace stressors, including customer service complaints, security responsibilities, and competing priorities.
- Must be able to adhere to process protocol. Must be able to apply established protocols in a timely manner.
- Work is primarily performed during the business week, Monday - Friday,
Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.
Guild Mortgage Company is an Equal Opportunity Employer.
REQ#: BENEF018081
Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Degree in Business, Human Resources or a related field or equivalent experience
- Minimum one year experience in benefit administration or human resources related role(s)
- High level of proficiency with data entry, Microsoft Word and Excel
- Previous experience in medium/large organizations with >1,000 employees
- Highly analytical; ability to quickly review data
- Highly detail oriented, proofs work and verifies accuracy
- Outstanding organizational skills with the ability to handle multiple tasks in a fast-paced, deadline-driven environment
- Intermediate level knowledge of HRIS systems and HR data, UKG preferred
- Excellent verbal and written communication skills
Guild Mortgage Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Guild Mortgage and has not been reviewed or approved by Guild Mortgage.
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Parental & Family Support — Fully paid parental leave is described as generous, with 12 weeks for medical, non-birthing parent, and caregiving leave from day one, and 18–20 weeks for birthing parents. This indicates strong support for families across different caregiving situations.
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Leave & Time Off Breadth — Paid holidays include a collective week off around July 4 and floating holidays, with PTO that rolls over and a five‑week paid sabbatical after 4.5 years. Additional options include sick leave, volunteer time, bereavement, jury duty, and open PTO for some roles.
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Healthcare Strength — Medical, dental, vision, and mental health coverage are offered alongside life and disability insurance, with options to purchase enhanced policies. Wellbeing perks such as a fitness stipend complement the core health benefits.
Guild Mortgage Insights
What We Do
Guild Mortgage has become one of the nation’s leading independent mortgage providers by following a simple rule—doing what’s right for our customers. Since 1960, we’ve grown through every economic cycle. Today, no other mortgage lender has our stability, experience and uncompromising focus on customer service. When you choose Guild, you get: - A commitment closing your loan on time - A wide array of specialized products and programs for every type of homebuyer - Loan officers you can meet face-to-face or online - A direct lender that tailors each loan to fit the needs of individual borrowers - Long-term relationships—we service the majority of loans we close Guild Mortgage Company; Equal Housing Opportunity; AZ BK #0018883; Licensed by the Department of Financial Protection and Innovation under the California Residential Mortgage Lending Act; MA Mortgage Lender License #MC3274; MA Mortgage Broker License #MC3274; Licensed by the Mississippi Department of Banking and Consumer Finance; Licensed by the N.J. Department of Banking and Insurance; NV Mortgage Company #1141; OR ML-176; Rhode Island Licensed Lender; Rhode Island Licensed Third-Party Loan Servicer; Company NMLS ID 3274. www.nmlsconsumeraccess.org/. All loans subject to underwriter approval. Terms and conditions apply, subject to change without notice. Guild Mortgage Company is an Equal Opportunity Employer. Guild Mortgage Company 5887 Copley Drive, San Diego, CA 92111; For more licensing information, please visit www.guildmortgage.com/licensing.
