The Operations Specialist, Benefits is responsible for the lifecycle of various benefit plans, including Flexible Benefits, Health Reimbursement Arrangements, Health Savings Accounts, and Commuter Plans. This encompasses their creation, ongoing maintenance, and eventual closure. The role also includes consumer forms and processing file data relevant to employer configurations and plans. A strong understanding of the products, systems, files, and technical aspects is essential for success in this position.
Must adhere to security policies
Maintain detailed knowledge in function area(s) related to Benefits
Serve as an internal resource, troubleshoot questions and provide issue resolution using product, file and system knowledge
Serve as a knowledgeable contact for internal departments
Communicate with other teams, employers and partners to resolve account discrepancies
Responsible for solving cases and resolving tier 3 escalations
Create, update and maintain participant plans and balances
Update and maintain employer account balances
Create, update and maintain employer plans and closings
Process demographic, enrollment and contribution files
Facilitate peer training when requested
Identify trends to improve plan administration experience
Ensure requests made by internal and external departments are resolved in a timely manner
Attend regularly scheduled one on one meetings with direct leader for professional development and goal setting
Work with your team, other departments to ensure a positive customer experience
Create efficiencies and improve processes for employers, consultants and third-party vendors
Maintain a continuous improvement approach to work
Participate in ongoing learning, development opportunities and sharing of knowledge
Maintain attendance and punctuality standards
Maintain expected quality and performance metrics
Must participate in team meetings and one on ones via video and phone
Assist with special projects
General Duties:
All other duties as assigned
Assist with special projects
Continually work on improving departmental workflow
Maintain policy according to HIPAA
The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.Pay Range: $17.00 - $22.50Skills Required
- Maintain detailed knowledge of benefits-related functions, products, systems, and files.
- Adhere to security policies and maintain HIPAA-compliant processes.
- Troubleshoot questions, resolve issues, and handle tier-three escalations.
- Process demographic, enrollment, and contribution files.
- Communicate effectively with internal departments, employers, consultants, partners, and vendors.
- Meet expected quality, performance, attendance, and punctuality standards.
- Participate in team meetings, one-on-ones, ongoing learning, and professional development.
WEX Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about WEX Inc. and has not been reviewed or approved by WEX Inc..
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Leave & Time Off Breadth — Leave offerings are portrayed as a standout, with generous PTO and additional paid time for volunteering. Time-off flexibility is also positioned as a meaningful part of the overall rewards experience.
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Retirement Support — Retirement benefits are presented as strong, including a 401(k) match that is described as competitive. This element appears to materially strengthen the total rewards package even when cash compensation feels less compelling.
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Strong & Reliable Incentives — Variable compensation is sometimes framed positively through bonuses and uncapped earning potential in sales-oriented roles. Stock options are also cited as an additional reward component that can improve perceived total compensation.
WEX Inc. Insights
What We Do
We simplify complex payment systems for fleets, corporate payments, and healthcare—unlocking insights, opportunities, and efficiencies to give you greater control of your business. Powered by the belief that complex payment systems can be made simple, WEX (NYSE: WEX) is a leading financial technology service provider across a wide spectrum of sectors, including fleet, travel and healthcare. WEX operates in more than 10 countries and in more than 20 currencies through approximately 4,900 associates around the world. WEX fleet cards offer approximately 14 million vehicles exceptional payment security and control; our travel and corporate solutions business processes over $35 billion of purchase volume annually; and the WEX Health financial technology platform helps 343,000 employers and more than 28 million consumers better manage healthcare expenses.
