Bench Tech I

Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

The Light and Wonder, Bench Technician I, is primarily responsible for the repair of the Gaming equipment and their associated peripherals.  Additional responsibilities include venue installations/removals providing technical support to the field, emergency field support with service calls, assisting with shipping and receiving, and providing parts inventory control.

The Bench Technician I, has five main responsibilities:

1) Repair terminals and peripherals

2) Provide technical support to field technicians

3) Terminals installations and removals in venues 

4) Assist with shipping and receiving. 

5) Provide parts inventory control. 

The technician will average 4 terminal and/or peripheral repairs each day.

Job Functions:

·        Performs repair functions associated with the Gaming equipment and all associated peripherals with limited supervision.

·        Installs and removes terminals from the venues

·        Provides technical assistance, both in phone support and on-site.

·        Assists in escalated situations where additional staffing is required in the field to help with service calls, bench repair, or special events.

·        Performs functions associated with all warehouse shipping and receiving tasks.

·        Provides inventory control of all terminal, peripheral, communications parts and consumables.

·        Performs additional duties and responsibilities as assigned.

Position Requirements:

·        Associates degree or equivalent in Engineering, Communications, Electronic Technician or Computer Operations. One to two years related experience is desired.  Ability to communicate effectively with all levels of operations.  Ability to work holidays and nights when needed.

·        Valid Puerto Rico driver’s license and clean driving record

·        Must ability to work flexible shifts and to adapt to changing work schedules

·        Must be available to work mandatory and as needed overtime

·        Technical experience preferred

·        Basic knowledge of MS Windows programs

·        Must ability to work flexible shifts and to adapt to changing work schedules

Skills/Abilities:

·        Ability to lift up to 50 pounds

·        Ability to ascend and descend ladder heights up to 40 feet

·        Excellent customer service skills

·        Ability to communicate well with customers and all team members

·        Ability to continuously learn

Work Conditions:  The working conditions are representative and typical of similar jobs in comparable organizations. 

Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.