Welcome to the City of Charlotte
Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.
Our guiding principles include:
Attracting and retaining a skilled and diverse workforce
Valuing teamwork, openness, accountability, productivity, and employee development
Providing all customers with courteous, responsive, accessible, and seamless quality services
Taking initiative to identify, analyze, and solve problems
Collaborating with stakeholders to make informed decisions
SUMMARY
The primary purpose of this role is to advance and elevate the City of Charlotte’s Belonging & Engagement strategy and Initiatives by connecting and assisting city staff and leaders with services such as training, consultancy, resource groups, and outcomes reporting.
Major Duties and Responsibilities
Training
- Assist with developing and conducting issue specific training modules to advance understanding across the organization.
- Assist in developing training strategies to advance employee belonging and engagement.
Outcomes Data Tracking
- Assist in tracking the City of Charlotte’s Inclusion Training efforts and participants.
- In coordination with the Innovation & Technology Data Team, work with the Belonging & Engagment Initiative Manager to identify and track belonging and engagement outcome measures across the organization.
- Maintain records, files, documents and develop and maintain key metrics and data regarding initiative progression for internal and external audits.
Initiative Coordination
- Support the development and implementation of identity-based Employee Resource Networks
- Edit/publish an annual calendar of culturally significant dates for the organization
- Organize, participate in, and coordinate events to celebrate and/or bring awareness to culturally important dates and history months.
Cross Department Collaboration
- Work collaboratively across City departments on the implementation of inclusion initiatives.
- Steward a steering team of City employees to guide participation in community events such as Charlotte Pride, Hola Festival, the Martin Luther King Jr Day Parade, the Dragon Boat Festival, among others.
- Represent the Belonging & Engagement Team on cross-organizational teams as identified, such as serving as liaison to the City’s ADA and Language Access implementation teams.
Administrative
- Manage administrative duties and financial activities for the Belonging & Engagement Initiatives Team, including processing invoices and purchase orders, submitting and monitoring contracts, reconciling purchasing cards, and completing travel reimbursement.
- Manage logistics to include handling training events and meetings ranging in size from individual classes to ongoing initiative sessions. Such logistics include classroom and equipment set up, food purchases and prep, ordering materials and supplies, and process corresponding invoices.
- Assist with marketing and communications materials for the Belonging and Engagement Initiatives Team activities such as monthly newsletters, PR for Initiatives, etc.
- Conduct other duties as assigned by the Belonging and Engagement Initiatives Manager.
Preferred Qualification
- Experience in conflict management
- Experience developing teams and coaching
- Effective facilitation and negotiation skills
- Demonstrated experience in initiative development, coordination, and measurement
- Experience with financial systems, including procurement cards and MUNIS, preferred
- Demonstrated ability to work across lines of difference and with multiple demographic groups including but not limited to BIPOC communities, LGBTQ+ communities, disability communities, newcomer, and immigrant communities, etc, strongly preferred
Education and Experience
High School diploma or equivalent and three years of relevant work experience.
Knowledge, Skills and Abilities
Experience developing training modules for/with adult learners
Data management
Networking
Event Planning
Requires the ability to effectively communicate with a variety of audiences through an assortment of mediums, written reports, presentations, and open discussion settings
Excellent interpersonal and relationship building skills
Demonstrated team building, leadership, and professional achievement
Critical thinking and problem-solving skills, as well as initiative, innovation, and willingness to learn
Self-direction
Ability to build and lead effective programs
Ability to work with others who want to build an inclusive and vibrant city
Proficiency in Microsoft Office Suite
Working Conditions
Work is performed in an indoor environment with moderate exposure to atmospheric conditions; moderate exposure to environmental conditions (such as officers, community members, victims etc.); and frequent exposure to computer screens, files and phones.
CONDITIONS OF EMPLOYMENT
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.
Our culture is to serve the community honorably.
HOW TO APPLY
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.
For questions about your application or the hiring process, please email [email protected]
The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.
BENEFITS
The City of Charlotte provides a comprehensive benefits package to eligible employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
Skills Required
- High school diploma or equivalent and three years of relevant work experience
- Experience developing training modules for adult learners
- Data management and tracking of program metrics
- Event planning and coordination
- Ability to effectively communicate via reports, presentations, and discussions
- Excellent interpersonal and relationship-building skills
- Team building, leadership, and professional achievement
- Critical thinking, problem-solving, initiative, and willingness to learn
- Self-direction and ability to build and lead programs
- Proficiency in Microsoft Office Suite
- Experience in conflict management
- Experience developing teams and coaching
- Effective facilitation and negotiation skills
- Experience with initiative development, coordination, and measurement
- Experience with financial systems including procurement cards and MUNIS
- Demonstrated ability to work across diverse demographic groups (BIPOC, LGBTQ+, disability, immigrant communities)
What We Do
The City of Charlotte is the municipal government entity responsible for providing public services, infrastructure, and community development for the residents of Charlotte, North Carolina.
