Bell Person

Description

JOB TITLE: Bell Person

JOB SUMMARY: A Bellman for Skytop Lodge is a first point of contact for our guests. Responsible for greeting guests, opening doors, transporting guest luggage, and assisting other departments when needed.

REPORTS TO: Bell Captain

PRIMARY DUTIES AND FUNCTIONS:

1. Greet guests upon arrival in a timely manner
2. Transport guest luggage to and from hotel rooms
3. Open hotel doors for guests 
4. Storage of guest luggage, coats, and belongings
5. Keep assigned areas neat and tidy
6. Radio communication between team members when necessary (Front Desk, Operator, Shuttles, Security, Housekeeping, and Maintenance)
7. Confirming guest information via computer terminal
8. Starting and tending to lobby fireplace 
9. Assist with Valet/Door Attendant duties when needed
10. Report any maintenance, safety hazards or problems to proper department

RESPONSIBLE FOR: Luggage carts and guest items. 

PHYSICAL DEMANDS: Must have the ability to work at tasks that require walking, lifting and carrying. Must be able to lift 75 pounds. Job requires driving. Mobility is essential for this position. 

WORKING ENVIRONMENT: Work takes place primarily inside of the hotel, although outside work may be required. Work schedule includes nights, weekends, and holidays. Must have open availability. Must have the ability to work in both hot and cold climate, sometimes extreme.

HAZARDS ENCOUNTERED: Typical hazards associated with physical work, including lifting, carrying and bending and exposure to various weather conditions, hot, cold, ice, sleet, snow, rain etc.

NOTICE:

Job descriptions are not intended, and should not be construed, to be exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. While this job description is intended to be an accurate reflection of the requirements of the job, management must reserve the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush job, or technological development) dictate. Because of various seasonal requirements, jobs in other areas of the resort may be offered as a replacement for this position to include work in other areas e.g. grounds maintenance, housekeeping, kitchen, etc.

Requirements

SKILLS REQUIRED: Ability to read, write and follow written and verbal instructions in English. Must have good customer relations skills, good communication skills, and be service oriented.

EDUCATIONAL REQUIREMENTS: Ability to read, write, speak and understand the English language.

PRIOR EXPERIENCE: Prior Bell Person or Door Attendant experience is helpful but training is provided.

SPECIFIC KNOWLEDGE REQUIREMENTS: After training, have knowledge of the hotel layout and grounds, surrounding communities and departmental procedures.

PERSONALITY REQUIREMENTS: Must be friendly, hospitable, courteous, service oriented, trustworthy, reliable, flexible and self-motivated.

ADDITIONAL REQUIREMENTS: Must possess a valid driver's license and be over 18 years of age.