CXG is a global Customer Experience consulting firm specializing exclusively in serving premium and luxury brands.
We partner with premium and luxury brands to transform experiences for meaningful impact. We provide valuable insights and support them in taking actionable steps toward creating seamless customer experiences that deliver more value.
Job Summary:
Are you a frequent flyer with an eye for luxury? Imagine being rewarded for shopping at the most prestigious boutiques while waiting for your flight! If you love luxury brands and want to make your airport experience even more worthwhile, this is the perfect opportunity.
We are looking for evaluators who are always on the go and enjoy sharing their feedback about customer experience while globe-trotting through different airports. As an evaluator, you will be rewarded and help shape the future of luxury travel retail with your feedback.
Key Responsibilities:
- Visit luxury boutiques in designated airports and provide feedback on the shopping experience.
- Observe and evaluate the quality of customer service, product presentation, and overall ambiance.
- Submit thorough and honest feedback to assist brands in refining their customer experiences.
Requirements:
- Frequent traveler with an eye for luxury and discerning attention to detail.
- Strong written and verbal communication skills for providing clear, impactful feedback.
- Willingness to adapt to varying assignment types and industries.
Requirements
- Must be 21 years or older.
- Frequent traveler with an eye for luxury and discerning attention to detail.
- Strong written and verbal communication skills for providing clear, impactful feedback.
- Willingness to adapt to varying assignment types and industries.
Benefits
- Freelance, part-time, project-based position.
- Flexible working hours.
- Rewarded with monetary compensation or the purchase you keep after the visit.
What We Do
Founded in China in 2006, our story started with two entrepreneurs. Today, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 160 professionals from around the world, working together to serve more than 200 luxury clients.
Previously, the business comprised three separate agencies:
Albatross CX: Albatross CX captures and analyzes experience feedback from teams and customers. It helps brands stand out by providing luxury customer experiences.
Wisely insights: Wisely Insights is a customer research agency that creates customized research for premium and luxury brands. It specializes in delivering insights that positively impact its clients’ businesses.
FACE2FACE: FACE2FACE specializes in luxury retail training, coaching, and consulting. It aims to maximize and empower front-line teams and help them master the art of selling luxury.
As the needs of our clients evolved, however, and the needs of our business developed, we recognized that this approach was not as effective as it once had been. We recognized something needed to change. And so CXG was born.
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