Job Description:
Main accountabilities and Key activities
Manage the demand with the business (CIPs, projects, major incidents, special requests), including address Escalation of incidents/requests/problems/demands from business
Involvement on transformational programs/projects to provide functional and technical expertise, collaborating with since the design until go live of products, including Service Introduction role when needed
Service management with 3rd Party vendors based on role model operational excellence, with overall accountability on the metrics for service (SLAs. Availability, performance, etc)
Providing close elevated assistance to key business stakeholders on high priority activities which require Digital Technologies support, such as at critical times in the business calendar (financial period close, end-of-year etc).
Development management with 3rd Party vendors based on role model development excellence, with overall accountability on metrics for development
Strong collaboration with business to translate business functional requirements into actual practical and working IT solution specifications and assuring high level of satisfaction from the customers
Manage and execute technical design, development, and configuration activities for Financial Operations products and services
Identify and develop automation opportunities across the business processes and internal processes
Identify, propose and develop improvements for product and services as part of Problem Management process
Document solutions developed according to the defined rules in place, to assure global supportability
Participate and collaborate on a Community of Practices related to their functional and technical areas
Assist with change management activities, including releases and production slots.
Work with global stakeholders across all business segments from business operations to director level.
Knowledge/Experience:
IT or Finance systems background
Strong Financial Operations knowledge, preferred on FMCG (Fast Moving Consumer Goods) industry. Experience in related business areas will be a plus.
3-5 years preferred SAP experience or same functionality products and services, as service, development or projects.
ITIL, PMI, Agile, DevOps, Scrum certifications will be a plus
Proven project/activity leadership and influencing experience with key stakeholders
Language: Fluent in English.
#TBdigital
Mars Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mars and has not been reviewed or approved by Mars.
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Healthcare Strength — The benefits package is positioned as comprehensive, with broad medical coverage and additional protections like life insurance and short- and long-term disability. Mental health support is emphasized, including free mental health services and wellbeing programming under initiatives such as Mars Be Well.
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Parental & Family Support — Paid parental leave is highlighted as market-leading in the U.S., with an example of 18 weeks fully paid for both parents. Additional family-related leave types such as sick time for caregiving and bereavement leave are also described as part of the overall package.
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Retirement Support — Retirement offerings are described as strong, including 401(k) matching (with a 6% match cited) and pension plans in some cases. The broader package also references retirement savings options and contributions aligned to local market practice, supporting long-term financial security.
Mars Insights
What We Do
For more than a century, Mars, Incorporated has been driven by the belief that the world we want tomorrow starts with how we do business today. This idea is at the center of who we have always been as a global, family-owned business. Today, Mars is transforming, innovating and evolving in ways that affirm our commitment to making a positive impact on the world around us. Across our diverse and expanding portfolio of confectionery, food, and petcare products and services, we employ 133,000 dedicated Associates who are all moving in the same direction: forward. With $40 billion in annual sales, we produce some of the world’s best-loved brands including DOVE®, EXTRA®, M&M’s®, MILKY WAY®, SNICKERS®, TWIX®, ORBIT®, PEDIGREE®, ROYAL CANIN®, SKITTLES®, WHISKAS®, COCOAVIA®, and 5™; and take care of half of the world’s pets through our pet health services AniCura, Banfield Pet Hospitals™, BluePearl®, Linnaeus, Pet Partners™, and VCA™. We know we can only be truly successful if our partners and the communities in which we operate prosper as well. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire our Associates to take action every day to help create a world tomorrow in which the planet, its people and pets can thrive.
