The Role
Handles foreign currency exchange, remittance, cash transactions, customer service, complaint resolution, and transaction balancing in accordance with bank procedures. Achieves individual and team sales targets by upselling currency exchange and remittance services, develops customer relationships, supports banking needs, protects confidential information, and provides door-to-door and event support when required.
Summary Generated by Built In
- Perform all transactions in compliance within the Bank’s guidelines policies and procedures;
- Provides exceptional customer service, involving receipt, rates exchange and foreign currency exchange in cash handling, while working in a high volume, sales environment.
- Handling cash exchange in bank buy and bank sell in accordance under bank procedures and recording all transactions accurately and balancing by end of each day of operations.
- Examines cash carefully to guard against the acceptance of counterfeit cash checks and identification of customers.
- Provides door to door FCN and Remittance service at customers site whenever required by BDC Manager and/or BDC Supervisor.
- Achieve and focus on personal targets while understanding and assisting to achieve team sales and revenue targets;
- To up-sell foreign currency exchange and promote remittance through CIMB Bank Currency Exchange;
- Assist current and new potential customers with their banking needs;
- Attend, assist and manage customer requests, inquiries, problems and complaints;
- Develop and build long-term relationship with new and existing customers through multiple approaches;
- Maintains customer confidence and protects bank operations by keeping information confidential.
- Assist off-site BDC events whenever required by BDC Manager and/or BDC Supervisor.
- Performs other tasks as requested by Management as they related to the bank and its functions.
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
CIMB Group is a leading ASEAN universal bank, one of the largest Asian investment banks and one of the world's largest Islamic banks. We are headquartered in Kuala Lumpur, Malaysia and offer consumer banking, commercial banking, wholesale banking, Islamic banking, and asset management products and services. As the fifth largest banking group in ASEAN, we have over 36,000 staff in 16 locations across ASEAN, Asia and beyond. CIMB Bank and CIMB Islamic Bank are members of PIDM.
.jpeg)
