As a BDC Representative at Fette Ford Kia Infiniti, you will be the first point of contact for customers reaching out to our dealership. Your role is vital in providing exceptional customer service by managing inbound and outbound communications, scheduling appointments, and following up on leads to drive sales and customer satisfaction. You will work closely with the sales and service teams to ensure a seamless experience for every customer.
Responsibilities- Respond promptly to incoming customer inquiries via phone, email, and online platforms.
- Schedule and confirm appointments for sales and service departments.
- Manage and update the customer database to ensure accurate records.
- Follow up with prospective customers to generate sales opportunities.
- Maintain strong communication with sales and service teams to coordinate customer needs.
- Handle various administrative tasks related to customer interactions.
- Excellent communication and interpersonal skills.
- Prior experience in customer service or a similar role, preferably in the automotive industry.
- Ability to multitask and manage time effectively.
- Proficiency with computer software and CRM systems.
- Strong organizational skills and attention to detail.
- Compensation of $22.00 per hour, paid weekly.
- Opportunity to work in a dynamic and supportive team environment.
- Training and development opportunities.
- Located in Clifton, NJ, with convenient access.
Fette Ford is a reputable car dealership located in Clifton, NJ, dedicated to providing outstanding automotive sales and service experiences. We pride ourselves on our customer-first approach and commitment to excellence in every aspect of our business.
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Skills Required
- Excellent communication and interpersonal skills
- Prior experience in customer service or a similar role
- Automotive industry experience
- Ability to multitask and manage time effectively
- Proficiency with computer software and CRM systems
- Strong organizational skills and attention to detail
What We Do
Fette Ford is a Ford dealership in Clifton, New Jersey, founded by Henry Fette in 1952. It sells new and pre-owned Ford vehicles, helps buyers explore financing, and provides maintenance, repair, and parts services. The dealership is part of the broader Fette Auto group, which operates Ford, Kia, and Infiniti franchises and serves customers in Clifton, New Jersey, and Warwick, New York.
