Do you enjoy helping people? Would you like to create a better service experience from the first conversation with a customer? Come join our team at Castle Automotive Group as a BDC Representative.
What’s In It For you:
- 401(K) with company match
- Major medical (50% employee paid premium), Dental, Vision insurance options
- Voluntary Benefits (Accident, Critical Illness, Disability, and more)
- Life Insurance
- Paid Time Off
- Employee vehicle purchase discounts
- Career advancement
- Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being
What You’ll Do:
- Answer customer calls and establish follows-up with sales appointments
- Respond quickly to internet, phone and live chat inquiries using email, scripts and templates • Provide customers with initial product information and direct them to the appropriate dealership resources • Present initial financing options based on customer needs
- Follow up with leads that are not ready to make an appointment or no-show
- Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management
- Utilize CRM tracking system daily
What You Bring to the Team:
- Prior experience as a BDC Representative, Call Center Coordinator, or related position
- Excellent teammate with collaborative attitude and eagerness to improve
- Prompt and courteous demeanor
- Positive and hardworking personality
- Strong computer skills
- Valid driver’s license
Compensation will be based on performance and experience. To learn more about us visit: https://jointeamcastle.com/
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Skills Required
- Prior experience as a BDC Representative, Call Center Coordinator, or related professional
- Strong computer skills
- Valid driver's license
- Excellent teamwork and collaborative attitude
- Prompt and courteous demeanor
- Positive and hardworking personality
- Eagerness to improve
What We Do
Castle Automotive Group (CAG) is a premier automotive retailer and one of the largest privately held dealer groups in the Midwest. Dedicated to delivering outstanding customer experiences and innovative automotive solutions, CAG operates numerous dealership rooftops across Northern Illinois and Northwest Indiana, representing leading franchises including Buick, Cadillac, and Chevrolet. The company emphasizes employee development and customer-first strategies to maintain a high standard of excellence in the automotive industry.
