Client Relations / BDC Representative – Customer Service
VIP Automotive Group – Long Island, NY
Full-Time | 5-Day Work Week | $45,000 – $80,000+
Salary + Commission + Bonuses | Growth Opportunity
VIP Automotive Group is hiring motivated, outgoing, and customer-focused Client Relations / BDC Representatives to join our centralized Business Development Center (BDC) supporting multiple automotive dealership locations.
This is an excellent opportunity for someone with experience in customer service, sales, retail, hospitality, call centers, appointment setting, or client relations who wants to build a long-term career with a successful automotive dealership group.
No automotive dealership experience required — paid training provided!
If you enjoy talking with people, building relationships, following up with customers, and working toward goals, this could be the opportunity for you.
💰 COMPENSATION$45,000 – $80,000+ per year
Salary + Commission + Bonuses
Your earning potential increases with performance, appointment generation, customer engagement, and results.
📅 SCHEDULEFull-Time | 5-Day Work Week
One weekend day required
One weekday evening shift: 12:00 PM – 8:00 PM
One weekday off
Flexible scheduling based on business needs
As a Client Relations / BDC Representative, you'll be responsible for connecting with automotive customers and prospects, scheduling appointments, following up with leads, and helping drive customers into our dealerships.
You'll communicate with customers through phone calls, emails, text messages, and online leads while providing a professional and exceptional customer experience.
🔑 KEY RESPONSIBILITIESHandle inbound and outbound customer calls
Respond to customer inquiries by phone, email, and text
Follow up with automotive sales and service leads
Schedule sales and service appointments
Confirm and reschedule customer appointments
Follow up with customers who have not yet scheduled
Contact previous customers regarding future sales and service opportunities
Respond quickly and professionally to internet and online leads
Build strong relationships with customers and prospects
Generate showroom and service department traffic
Maintain accurate customer information and notes in dealership CRM systems
Make proactive outbound calls to increase appointment opportunities
Work with Sales and Service teams to ensure a smooth customer handoff
Meet or exceed individual and team appointment-setting goals
Track follow-up activities and customer interactions
Deliver exceptional customer service throughout the entire customer journey
Help identify opportunities to generate additional dealership business
We provide paid training and the tools necessary to help the right candidate succeed.
We welcome candidates with backgrounds in:
Customer Service
Call Centers
Inside Sales
Retail Sales
Hospitality
Appointment Setting
Client Relations
Customer Experience
Sales Support
Lead Generation
Account Management
Business Development
If you're comfortable talking to customers, organized, motivated, and willing to learn, we want to hear from you!
🎯 WHAT WE'RE LOOKING FORThe ideal BDC Representative / Client Relations Representative is:
Customer-focused and professional
Friendly, outgoing, and energetic
Comfortable making and receiving phone calls
Confident communicating by phone, email, and text
Organized and detail-oriented
Comfortable working with computers and CRM systems
Able to multitask in a fast-paced environment
Goal-oriented and motivated by performance
Dependable and punctual
A strong team player
Able to follow up consistently and professionally
Interested in building a long-term career
Previous automotive experience is not required, but experience with any of the following is a plus:
Automotive BDC
Sales BDC
Service BDC
Business Development Center
Internet Sales
Internet Leads
Automotive CRM
Customer Relationship Management
Appointment Setting
Lead Management
Sales Follow-Up
Service Appointment Scheduling
Experience with dealership CRM or automotive software is helpful, but we will train the right candidate.
📈 BUILD YOUR CAREER WITH VIP AUTOMOTIVE GROUPThis isn't just another call center position.
Our centralized Business Development Center provides an opportunity to gain valuable experience in automotive sales, service, customer relations, lead management, appointment setting, and dealership operations.
As you develop your skills and performance, opportunities may become available to advance within the BDC or into other areas of the dealership, including Sales, Service, Customer Relations, Internet Sales, and Management.
🏆 WHY JOIN VIP AUTOMOTIVE GROUP?VIP Automotive Group is committed to creating a professional, supportive, and customer-focused environment where employees can build rewarding careers.
Benefits include:
Medical Insurance
Dental Insurance
401(k) Retirement Plan
Paid Time Off
Employee Discounts on Vehicles, Parts & Service
Disability Coverage
Life Insurance
Paid Training
Professional Development
Career Advancement Opportunities
Employee Recognition Programs
Supportive, Team-Oriented Environment
Candidates searching for the following positions are encouraged to apply:
BDC Representative | Business Development Representative | Business Development Center Representative | Automotive BDC Representative | Sales BDC Representative | Service BDC Representative | Client Relations Representative | Customer Service Representative | Customer Experience Representative | Internet Sales Representative | Internet Lead Representative | Appointment Setter | Customer Care Representative | Lead Generation Representative
📍 LOCATIONVIP Automotive Group – Long Island, NY
🚗 READY TO GROW YOUR CAREER?If you're an experienced Customer Service Representative, BDC Representative, Business Development Representative, Sales Representative, Call Center Representative, Appointment Setter, or Client Relations Professional, or you're simply motivated to learn and grow, apply today!
No automotive experience required. Paid training provided.
Join VIP Automotive Group and build a career where your communication skills, customer service, and performance can make a difference.
Apply today!
Skills Required
- Comfortable talking with customers and making and receiving phone calls
- Professional communication by phone, email, and text
- Customer-focused, friendly, outgoing, and energetic
- Organized and detail-oriented
- Comfortable working with computers and CRM systems
- Able to multitask in a fast-paced environment
- Goal-oriented and motivated by performance
- Dependable and punctual
- Strong team player
- Able to follow up consistently and professionally
- Willingness to learn and build a long-term career
- Automotive BDC, sales BDC, service BDC, internet sales, lead management, appointment setting, or dealership CRM experience
- Customer service, call center, inside sales, retail sales, hospitality, client relations, or sales support experience
What We Do
One of the nation's signature retail automotive groups. Beginning in 1957 as a family-owned single-point franchise, the VIP Group has applied a unique customer-focused approach to establish itself as one of the most successful dealership groups in the U.S. We now operate 8 locations with over 100,000 square feet of sales and service facilities - all located in the nation's most competitive retail automotive market. Our franchises enjoy top national rankings in sales volume, service volume, customer satisfaction, and numerous other key categories. The VIP Group's goal has always been the same, an unwavering pursuit of excellence and a total commitment to customer satisfaction. Our Group's success is the product of the customer experience we create. Our mission statement - "We Will Satisfy You!" - is a promise we take extremely seriously.
