indiGO Auto Group is a globally recognized and award-winning company with an unparalleled dedication to outstanding customer care and operational excellence. indiGO Auto Group is an industry thought leader representing 30 timelessly modern franchised dealerships in eight US markets, including Houston, TX, Rancho Mirage, CA, Palm Springs, CA, Riverside, CA, Marin, CA, Redwood City, CA, St. Louis, MO, San Francisco, CA, Sugar Land, TX, Fort Collins, CO, and most recently Little Rock, AR.
indiGO represents the very best in automotive brands: Aston Martin, Audi, Bentley, BMW, Ferrari, Genesis, Hyundai, Jaguar, Lamborghini, Land Rover, McLaren, Mercedes-Benz, Porsche, Rolls-Royce, Rimac, and Volkswagen. We are always looking for bright, motivated, and energetic professionals to add to our world-class team. Each of our dealerships work as a team, and our team strives to be the best for our customers. indiGO is proud to represent the best in luxury automotive brands as well as the best people – come and join us today!
What we are looking for:
indiGO Auto Group is seeking a full-time BDC Representative to join our Mercedes-Benz Palm Springs team. This is a great opportunity to work for an exciting company in a fast-paced environment.
- Opportunity to work in a cohesive and supportive team environment
- Comprehensive insurance plans - medical, dental, vision, life insurance, health savings account, and flexible savings account
- 401(k) plus match
- Unlimited professional training opportunities
- Paid vacation days, sick days, and holidays
- Opportunity for advancement in a growing company
- Brand new, state-of-the-art facilities and equipment
Here is what an ordinary day of work may look like:
- Respond promptly and professionally to inbound Mercedes-Benz guest inquiries via phone, email, and text.
- Conduct outbound follow-up on sales and/or service leads in alignment with brand and dealership standards.
- Set clear, professional expectations with guests regarding appointment timing, vehicle availability, and next steps.
- Accurately schedule, confirm, and coordinate appointments to support a seamless guest experience.
- Maintain detailed and accurate documentation of all guest interactions within the CRM system.
- Identify guest needs and ensure a smooth handoff to Sales Consultants, Service Advisors, or Management.
- Represent the Mercedes-Benz brand with professionalism, polish, and attention to detail in all communications.
- Utilize all available systems, tools, and applications to support lead management and guest communication.
- Maintain organized lead queues and follow-up activity to ensure consistency and accountability.
- Follow up with guests after appointments to confirm satisfaction and foster long-term relationships.
The opportunity is for you if you have:
- Previous customer service, call center, or automotive experience preferred
- Ability to multitask in a fast-paced, high-volume environment
- Extremely organized with a dedicated attention to detail
- Clear focus on delivering a premium guest experience
- Positive attitude with a professional and team-oriented mindset
- Willing to submit to a drug test and criminal background check
- Strong verbal and written communication skills with a luxury-level presence
- Must have a valid driver’s license
- Maintain professional appearance and demeanor at all times
Pay range for this role is: $22.00 -$24.00 per hour
This job description in no way implies that the duties listed here are the only ones the employee may be required to perform. The employee is expected to perform other tasks, duties, and training as dictated by their supervisors.
indiGO Auto Group is an equal opportunity employer, free from discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, advancement, termination, layoff, transfer, leaves of absence, compensation, and training.
Skills Required
- Previous customer service, call center, or automotive experience
- Ability to multitask in a fast-paced, high-volume environment
- Strong organizational skills and attention to detail
- Professional, premium guest-service focus
- Positive, professional, and team-oriented attitude
- Strong verbal and written communication skills
- Valid driver's license
- Willingness to submit to a drug test and criminal background check
- Professional appearance and demeanor
What We Do
indiGO Auto Group is the destination for everyone who shares a passion for automobiles, providing unique access to brands we dream to drive, with experiences, insights, and connections for fellow enthusiasts that inspire and reward owners. indiGO Auto Group was founded on the firm belief of delivering a purchasing experience that consistently exceeds our clients' expectations. indiGO prides itself on providing a one-of-a-kind ownership journey. Each indiGO destination is led by team members who have in-depth brand knowledge and who are enthusiasts themselves. The team's passion and expertise provide comradery and unduplicatable shared experiences for all indiGO clients. indiGO Auto Group represents twenty-one franchised dealerships in seven United States markets, including Houston, Texas, and St. Louis, Missouri plus Palm Springs, Rancho Mirage, Riverside, Silicon Valley, Mill Valley, and San Rafael, California. Dealership destinations include Porsche North Houston, Lamborghini Houston, McLaren Houston, Rolls-Royce Motor Cars North Houston, Porsche St. Louis, indiGO Classic Cars, Jaguar Land Rover Riverside, Porsche Marin, Audi Marin, Volkswagen Marin, BMW of Palm Springs, Porsche Palm Springs, Ferrari Silicon Valley, as well as Bentley, Rolls-Royce Motor Cars, Aston Martin, McLaren, Lamborghini, Jaguar, Land Rover, and Audi of Rancho Mirage
