The Role
Responds to phone, internet, and live chat inquiries, provides initial product information, schedules service appointments, follows up with leads and no-shows, and maintains daily CRM records. The role requires strong customer service, communication, computer, teamwork, and follow-up skills while collaborating with dealership sales teams and management.
Summary Generated by Built In
At D'Arcy Automobiles we strive to make every customer a customer for life. Every employee at D'Arcy Automobiles is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
Benefits
- Medical
- Dental
- 401K
- Paid Training
- Paid Vacation
- Company Holidays
Responsibilities
- Answer customer calls and establish follows-up with service appointments.
- Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates.
- Provide customers with initial product information and direct them to the appropriate dealership resources.
- Follow up with leads that are not ready to make an appointment or no-show.
- Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management.
- Utilize CRM tracking system daily.
Qualifications
- Hours of operation will be 8:30am - 8pm with rotating Saturday shift, shift hours will vary
- At least one previous role based in customer service experience
- Team player with collaborative attitude
- Prompt and courteous demeanor
- Positive and enthusiastic personality
- Must have strong computer skills
- Must have a valid driver’s license
- Willing to submit to a background check
- Call center experience a plus
- Dealership experience a plus
- Bilingual a plus
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Skills Required
- Previous customer service experience
- Strong computer skills
- Valid driver's license
- Availability for operating hours from 8:30 a.m. to 8 p.m. and rotating Saturday shifts
- Willingness to submit to a background check
- Team-oriented and collaborative attitude
- Prompt and courteous demeanor
- Positive and enthusiastic personality
- Call center experience
- Dealership experience
- Bilingual ability
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
D’Arcy Buick GMC is a Joliet dealership offering a broad selection of new and pre-owned vehicles. Its state-of-the-art service facility supports vehicle maintenance and repairs, with trained technicians, including a GM World Class technician. The dealership also offers customer amenities such as a lounge, free shuttle service, an after-hours drop box, and complimentary car washes with service work, and emphasizes customer satisfaction.
