BDC Service Manager Southern 441 Toyota | Royal Palm Beach, FL
Southern 441 Toyota is seeking an experienced and motivated BDC (Business Development Center) Manager to lead and oversee our Service BDC Department. This is an excellent opportunity for a professional with strong leadership skills, customer service experience, and a passion for driving results in a high-volume dealership environment.
Responsibilities: Manage and oversee all daily operations of the Service BDC Department. Lead, coach, and develop a team of BDC representatives.
Monitor and improve inbound and outbound call performance. Handle customer inquiries, appointments, follow-up calls, and service retention activities. Ensure exceptional customer service and customer satisfaction at every touch point. Manage customer concerns and assist in resolving escalated situations.
Track and improve CXI (Customer Experience Index) scores and service department performance metrics.
Work closely with Service Advisors, Management, and BDC staff to maximize appointment show rates and service revenue. Monitor appointment scheduling, confirmation processes, and customer communication. Analyze daily, weekly, and monthly performance reports and implement improvement strategies.
Qualifications: Previous automotive dealership BDC or Service Department management experience preferred.
Strong leadership and team-building skills. Excellent communication and customer service abilities. Proven ability to manage inbound and outbound sales/service call campaigns. Experience with CRM systems and dealership software. Highly organized, goal-oriented, and self-motivated. Ability to thrive in a fast-paced, high-volume environment. What We Offer: Competitive salary plus performance bonuses. Health, dental, and vision benefits. Paid vacation and holidays. Career growth opportunities within a growing organization. Professional and supportive work environment.
What We Offer: Competitive salary plus performance bonuses. Health, dental, and vision benefits. Paid vacation and holidays. Career growth opportunities within a growing organization. Professional and supportive work environment. Apply Today
If you are a driven leader who is passionate about customer service, team development, and delivering exceptional results, we would love to hear from you.
Southern 441 Toyota Join a winning team committed to providing an outstanding customer experience and setting the standard for automotive service excellence.
Equal Opportunity Employer
Southern 441 Toyota is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and welcome applications from all qualified candidates regardless of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law. We believe that diversity strengthens our team and helps us provide exceptional service to our customers and community.
Skills Required
- Previous automotive dealership BDC or Service Department management experience
- Strong leadership and team-building skills
- Excellent communication and customer service abilities
- Ability to manage inbound and outbound sales or service call campaigns
- Experience with CRM systems and dealership software
- Highly organized, goal-oriented, and self-motivated
- Ability to thrive in a fast-paced, high-volume environment
What We Do
Southern 441 Toyota is a locally owned and operated automotive dealership in Royal Palm Beach, Florida. They specialize in offering a wide range of new and certified pre-owned Toyota vehicles catering to all preferences and budgets. Dedicated to providing exceptional service and quality vehicles, their mission is to ensure customer satisfaction through professional sales and expert maintenance and repair services.
