The Role
Oversee AI-powered BDC tools for an automotive dealership, ensuring customer interactions that AI cannot resolve are handled by staff or routed appropriately. Manage sales and service BDC workflows, appointment setting, and customer communications while adapting to evolving processes and technology. The role requires automotive BDC experience, strong attention to detail, professional phone communication, and operational flexibility.
Summary Generated by Built In
AI BDC Manager for Western Suburbs Dealership
Candidates must have sales/service BDC experience in automotive. This role will be a managerial oversight role over the AI suite of tools that will be powering our BDC.
- Manager will be responsible for making sure any and all customer interactions that cannot be fulfilled by the AI agent alone are immediately handled by a traditional human interaction, this may involve handling the remainder of the communication directly or routing it to the correct party for resolution.
- The ideal candidate is familiar with automotive service & sales operations/BDC operations/appointment setting, is detail oriented and has a welcoming, articulate and professional phone presence.
- This is an emerging technology, and the candidate must be able to pivot quickly to any process changes as they come about, either internal processes at the store or technological changes that come about from the products they oversee.
- Due to this being a new role and technology, certain job roles within the position may change over time as the needs of the business dictate.
- Compensation range 45K - 65K depending on experience but could be higher depending on the qualifications of the candidate. Health Insurance, 401K, vacations, opportunities for advancement and a great culture to work in. Come grow with us!
Skills Required
- Sales or service BDC experience in the automotive industry
- Familiarity with automotive service and sales operations
- Familiarity with BDC operations and appointment setting
- Detail-oriented approach
- Welcoming, articulate, and professional phone presence
- Ability to adapt quickly to internal process and technology changes
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The Company
What We Do
Hawk Auto (also known as Hawk Automotive Group) is a trusted dealership group in Illinois, operating multiple stores that represent brands such as Ford, Chevrolet, Cadillac, Chrysler, Dodge, Jeep, Ram, Volkswagen, Mazda, and Subaru. The company provides new and used vehicle sales as well as automotive services across several locations in the region.
