Description
Drive Results. Lead a Winning Team. Make Your Mark. Kunes Auto Group is looking for a sharp, organized, and energetic BDC (Business Development Center) Manager to lead our team of reps.
You’ll manage inbound and outbound calls, internet leads, and equity mining efforts—all while creating a positive, productive, and professional work environment. This is a hands-on leadership role that directly impacts store performance and customer experience.
What You’ll Do:
- Lead and develop the BDC team—hiring, coaching, and motivating reps
- Handle all incoming sales and service calls (when applicable)
- Monitor call recordings and coach for quality and effectiveness
- Manage internet leads and dealership CRM manifest follow-up
- Make outbound prospecting and appointment reminder calls
- Oversee no-show follow-ups, CSI calls, and service drive opportunities
- Collaborate with Sales Managers and GMs on showroom traffic and strategy
- Review and approve bonus/commission numbers for reps
Requirements
What You Bring:
- Experience in automotive BDC, appointment setting, or call center management
- Strong communication, organization, and team leadership skills
- Proven ability to coach, motivate, and hold a team accountable
- Comfortable working with CRMs, lead management systems, and dealership tools
- Bilingual is a plus
- Sales license required (if based in WI)
Nice to Have:
- Automotive retail or service department exposure
- Familiarity with equity mining tools and service-to-sales strategies
Perks & Benefits:
- Competitive pay with performance bonuses
- Full benefits package
- Growing company with internal promotion opportunities
- Work in a fast-paced, team-first dealership environment
Ready to lead a high-impact team and grow your automotive career? Apply now and let’s talk.
Skills Required
- Experience in automotive BDC, appointment setting, or call center management.
- Strong communication, organization, and team leadership skills.
- Proven ability to coach, motivate, and hold a team accountable.
- Comfortable working with CRMs, lead management systems, and dealership tools.
- Sales license required (if based in WI).
- Bilingual.
- Automotive retail or service department exposure.
- Familiarity with equity mining tools and service-to-sales strategies.
What We Do
Delavan Holdings is a holding company that provides support services to a diverse family of businesses, including automotive dealerships, hospitality services, and fulfillment operations.
