Bentley, Edison and Maserati of Central NJ, part of the prestigious Murgado Automotive Group, is searching for an experienced and energetic BDC (Business Development Center) Manager to take our customer service and sales support to the next level. If you have a passion for luxury vehicles, exceptional customer service, and leading a team, we want you on board.
What You’ll Do:
- Manage and oversee the daily operations of the BDC department, ensuring all leads are handled efficiently
- Develop and implement strategies to drive traffic to the dealership and increase sales and service appointments
- Train, motivate, and support BDC representatives to meet individual and team goals
- Monitor key performance indicators (KPIs) and adjust processes to enhance customer satisfaction and departmental efficiency
- Collaborate closely with sales, service, and marketing teams to ensure seamless communication and lead management
- Provide exceptional customer service and maintain positive client relationships
Qualifications:
- Previous BDC Management experience required, preferably in the automotive industry
- Proven ability to lead and manage a successful team in a high-volume, fast-paced environment
- Strong communication skills and proficiency with CRM systems
- A customer-first mentality with a focus on building lasting relationships
- Analytical skills to track and improve department performance metrics
- Excellent organizational and time-management skills
Why Work With Us?
Competitive Salary: Plus performance-based bonuses
Benefits Package: Medical, Dental, Vision, 401(k) with company match
Career Growth: Opportunities to advance within the Murgado Automotive Group
Work Environment: Supportive and collaborative team in a state-of-the-art dealership
Luxury Brand: Represent one of the most prestigious brands in the automotive industry
Employee Discounts: On vehicle purchases, parts, and service
Apply Today!
If you’re ready to take charge and lead a dynamic team while working with luxury brands like Bentley, Edison and Maserati, we want to meet you! Join the Murgado Automotive Group and be part of our commitment to excellence in customer service.
Skills Required
- Previous BDC management experience
- Experience preferably in the automotive industry
- Proven ability to lead and manage a team in a high-volume environment
- Strong communication skills
- Proficiency with CRM systems
- Customer-first mentality and relationship-building skills
- Analytical skills to track and improve performance metrics
- Excellent organizational and time-management skills
What We Do
Murgado Automotive Group has locations in Miami, Stuart, Jacksonville, Chicago and New Jersey to serve drivers with a large selection of new and used cars to choose from. Visit a location near you today!
