BDC Consultant - Porsche San Diego

Posted 11 Days Ago
Be an Early Applicant
San Diego, CA, USA
In-Office
25-36 Hourly
Junior
Automotive • Manufacturing
The Role
In-store BDC Consultant responsible for maximizing internet leads, portfolio management, and vehicle exchange sales. Schedule and confirm appointments, support sales advisors on the showroom floor, follow up on turnovers and no-shows, track activity, use CRM and retention software, and collaborate with BDC leadership and store stakeholders to drive sales and improve processes.
Summary Generated by Built In

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Porsche San Diego is currently seeking a highly motivated; customer focused BDC Consultant to join their team! 

This in-store role is crucial in creating and maintaining a productive relationship between our centralized BDC, service customers, and store stakeholders to drive sales. 

Compensation: Hourly rate of $26.44 plus monthly performance bonus (Target Total Comp/OTE: $73,000) 

What will you do?  

  • Maximize Internet Lead, Portfolio Management, and Exchange (Service Drive) sales performance Internet Leads:  

  • Facilitate effective Turn-over (TO) and Appointment distribution to Sales Advisors  

  • Follow-up with TO’s to ensure workflows have been executed  

  • Review customer needs ensuring each TO is handled personally and promptly  

  • Track TO and appointment activity to ensure robust follow up is executed  

  • Prepare in advance with sales advisors for all internet lead appointments including appointment confirmations, and rescheduling “No Show” appointments when applicable  

  • Be a daily physical presence on the showroom floor. Support sales advisor follow-up, maximizing every sales opportunity  

  • Regular and clear communication with BDC leadership, Coordinators, and Store Stakeholders to maintain productive collaboration and identify opportunities Portfolio management and Vehicle Exchange:  

  • Identify in market service and portfolio customers, outreach and establish needs 

  • Consistent communication and collaboration with store leadership to identify next steps for each customer  

  • Utilize customer retention software effectively  

  • Ensure execution of agreed activities  

  • Track all activity 

Misc:  

  • Understand the importance and benefits of this role to retail operations  

  • Plan and allocate time effectively between Internet leads, Portfolio Management and Vehicle Exchange  

  • Provide an outstanding customer experience to ensure all customers feel valued and welcome 

What are we looking for 

  • 2-4 Years of Customer Service or Sales Experience 

  • Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint) 

  • Strong organizational skills  

  • Experience in automotive industry a plus  

  • Experience using CRM tools, Automotive CRM a plus  

  • Familiarity with dealership operations a plus  

  • Familiarity with BDC functions is a plus  

  • Experience reviewing and improving processes to increase efficiencies 

  • High school diploma 

#LI-RL1 

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

  • Health Insurance
  • Vision Insurance
  • Dental Insurance
  • Life and Disability Insurance
  • Flexible Spending and Health Savings Accounts
  • Employee Assistance Program
  • 401(k) plan with Company Match
  • Paid Time Off (PTO)
  • Paid Holidays, Bereavement, and Jury Duty
  • Paid Pregnancy/Parental leave
  • Paid Military Leave
  • Tuition Reimbursement

Benefits:

Regular Full-Time

We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.

Temporary or Part-Time

In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Pay:

We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $25.42 - $36.23 USD per hour.

Artificial Intelligence Statement

We recognize that applicants for positions at any organization may view AI tools for tasks such as drafting a resume or cover letter, provided the information is accurate and truthful. However, applicants should not use AI tools to:

  • Answer interview questions on their behalf, or use AI tools in any way during the interview or other qualification process(es).

  • Misrepresent or embellish qualifications, skills, or experience

  • Create false or misleading representations of identity (e.g., deepfakes or altered images/videos)

Your application, whether an AI tool is used or not, should reflect your authentic abilities and experiences. Any use of AI that compromises honesty or integrity may result in disqualification from the process.

Equal Opportunity Employment and Accommodations:

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

If you are a person with a disability needing assistance with the application process, please contact [email protected]

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Skills Required

  • 2-4 years of customer service or sales experience
  • Proficiency in Microsoft Outlook, Excel, Word, and PowerPoint
  • Experience using CRM tools (Automotive CRM a plus)
  • Strong organizational skills
  • Experience reviewing and improving processes to increase efficiencies
  • High school diploma
  • Experience in the automotive industry
  • Familiarity with dealership operations
  • Familiarity with BDC functions
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The Company
Mount Laurel,, NJ
4,434 Employees

What We Do

Holman offers a unique set of complementary services that address your changing needs. From fleet management, upfitting, vehicle accessories, vehicle sales, insurance, investing in the future of mobility, or all the above, we listen, we think, and we create solutions just for you

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