The Role
The BDC Administrator will manage customer relations, improve processes, maintain customer databases, and increase appointments through calls and emails.
Summary Generated by Built In
Dealership:L0310 Nissan of Downtown LANissan of Downtown LANow Hiring: BDC Administrator
What You'll Do
- Lead customer relations process management at assigned store(s) by observing, installing, and training approved CR processes, to assure our customer’s perspective comes first.
- Develop accountable, continuous improvement plans for assigned store(s), by observations and conducting meetings with the GSM/LSMS Coordinator, this will keep all team members actively thinking about our customers.
- Gather accurate customer information to create a database for continual follow-up and retention
- Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
- Utilize computer skills within our internet department to increase appointments, sales, and customer retention.
- Must make 120 outbound calls, 120 outbound emails, 120 outbound text messages using software
- Must set appointments
- Must answer inbound calls
What You'll Bring
- Strong attention to detail
- Sense of urgency
- Excellent communication
- Typing – ability to type efficiently
We offer best in class industry benefits:
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
The expected monthly pay range for this position is $5,000 to $7,000.
Actual pay offered may vary depending on skills, experience, job-related knowledge, and location. This position is also eligible for a variety of benefits, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off (PTO).
Skills Required
- Strong attention to detail
- Sense of urgency
- Excellent communication
- Typing - ability to type efficiently
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The Company
What We Do
Lithia Motors, Inc. is a nationwide automotive dealership group that provides vehicle sales, automotive repair, and financing services across hundreds of locations.
