BDC Administrator

Hiring Immediately | Customer-Focused Opportunity | Career Growth in Automotive

Suburban Cadillac of Plymouth is looking for a motivated, professional, and highly organized BDC Administrator to join our team.

This is an excellent opportunity for someone who enjoys connecting with people, thrives in a fast-paced environment, and knows how to turn customer interest into a positive dealership experience. Automotive experience is helpful, but it is not required. We are prepared to train the right person who brings strong communication skills, confidence, urgency, and a genuine desire to help customers.

As a BDC Administrator, you will often be one of the first points of contact for our customers. You will respond to online inquiries, make outbound calls, schedule appointments, and help create a smooth transition from the customer’s initial interest to their dealership visit.

• Respond promptly and professionally to customer inquiries by phone, email, text, and online lead platforms

• Make outbound calls to prospective and existing customers

• Schedule and confirm sales and service appointments

• Provide customers with accurate, helpful information while creating excitement about their visit

• Follow up consistently with customers throughout the inquiry and appointment process

• Maintain accurate and detailed customer records in the dealership CRM

• Partner closely with dealership leadership, sales, and service teams

• Help ensure every customer receives a professional, timely, and welcoming experience

• Meet individual and department appointment, follow-up, and performance goals

• Represent Suburban Cadillac of Plymouth with professionalism and a customer-first mindset

• Strong verbal and written communication skills

• A friendly, confident, and professional phone presence

• Excellent organization and follow-up habits

• The ability to manage multiple conversations and priorities

• A sense of urgency and strong attention to detail

• Comfort working with computers, email, text communication, and CRM systems

• Reliability, accountability, and a team-first attitude

• The ability to remain positive and professional in a fast-paced environment

• Previous BDC, call center, customer service, hospitality, retail, or automotive experience is a plus

• A willingness to learn and grow within the automotive industry

At Suburban Cadillac of Plymouth, you will be part of a team that values professionalism, customer service, teamwork, and continuous improvement. We are looking for someone who wants more than just another customer service position—we want someone interested in building valuable skills and growing a long-term career.

As part of Lithia & Driveway, our team is guided by core values that shape how we serve our customers and support one another:

• Earn Customers for Life

• Take Personal Ownership

• Improve Constantly

• Have Fun

• Medical, dental, and vision insurance

• Paid time off

• 401(k) retirement plan

• Employee vehicle purchase programs

• Career development and advancement opportunities

• Training and support from an experienced dealership team

• Additional employee benefits and wellness resources

Bring your communication skills, energy, and customer-focused mindset to Suburban Cadillac of Plymouth.

Apply today to be considered for our BDC Administrator opportunity.