Job TitleBCCR Control Room Operator Apprentice
Job Description
The company
Vanderlande is the market leader in efficient logistics process automation within the airports and parcel sector. In addition, we are a leading supplier of process automation solutions for warehouses.
Vanderlande has a strong strategic partnership with Heathrow Airport. Heathrow, with more than 80 million passengers a year, is the most active airport in Europe having the most connections to other airports. All these passengers expect their luggage to reach the same destination. That’s where Vanderlande comes in as a strategic partner with full responsibility of the performance and maintenance of Heathrow’s baggage handling systems.
Your role
You will be supported to achieve a Team Leader qualification at Uxbridge College, alongside working within the Baggage Combined Control Room (BCCR) at London Heathrow Airport. Upon completion of your qualification, you will then proceed to become a Control Room Operator. The BCCR Control Room Operator Apprentice will be performing duties to ensure that the strategic objective of every bag, every passenger, every time safely is achieved. You will be performing the following tasks:
- Having a high level of awareness of the importance of safety and wellbeing, demonstrating personal qualities and leading by example for others
- Monitoring the baggage systems via the various bespoke computer-controlled systems, configuring routes, inputting operational data and reacting to changing system conditions
- Communicating effectively with internal and external colleagues, establishing the duration of the baggage equipment fault and communicating information to the relevant parties
- Proactively identifying bags at risk, carrying out tag traces and compiling daily reports regarding this analysis
- Carrying out training and familiarisation for new staff members and sharing of knowledge
- Developing knowledge of contingency processes, criticality of baggage equipment and supporting the BCCR team during any baggage related incidents
- Allocating arrival flights in a proactive manner
- Analysing data to identify improvement areas in processes and system performance
- Developing knowledge of the controls of the baggage process, requirements of the airport and airline operations
What we expect from you
As an BCCR Control Room Operator Apprentice, you make an important contribution to customer satisfaction, whereby the continuity of the customer process is central. You therefore have an enthusiastic and proactive attitude and are flexible.
What we see as a nice to have:
- Five A*-C or 9-4 grade GCSEs (Including Maths and English).
- An interest in operations and continuous improvement of both self and process
- Enthusiastic and motivated attitude
What we offer:
- Performance related pay
- Opportunity to develop and progress within Vanderlande
- 264 Hours Holiday
- Bupa Medical Cover
- Free eye tests at Specsavers including discounts on Glasses
- YuLife - Wellbeing membership with fast access to GP appointments, promotion of health and wellbeing along with daily quests to gain Yucoins that can be swapped for shopping vouchers.
- Acheivers – Personalised rewards for every employee with one-of-a-kind experiences, gift cards, charitable donations, point-to-payment reward option. Along with hundreds of savings on day to day shopping, trips etc.
- A challenging work environment with lots of opportunities of career progression.
What We Do
Vanderlande is the global market leader for future-proof logistic process automation at airports. The company is also a leading supplier of process automation solutions for warehouses and in the parcel market.
Vanderlande’s baggage handling systems are capable of moving over 4 billion pieces of baggage around the world per year. Its systems are active in more than 600 airports including 12 of the world’s top 20. More than 52 million parcels are sorted by its systems every day, which have been installed for the world’s leading parcel companies. In addition, many of the largest global e-commerce players and retailers have confidence in Vanderlande’s efficient and reliable solutions.
The company focuses on the optimisation of its customers’ business processes and competitive positions. Through close cooperation, it strives for the improvement of their operational activities and the expansion of their logistical achievements. Vanderlande’s extensive portfolio of integrated solutions – innovative systems, intelligent software and life-cycle services – results in the realisation of fast, reliable and efficient automation technology.
Established in 1949, Vanderlande has more than 7,500 employees, all committed to moving its customers’ businesses forward at diverse locations on every continent. With a consistently increasing turnover of 1.8 billion euros, it has established a global reputation over the past seven decades as a highly reliable partner for future-proof logistic process automation.
Vanderlande was acquired in 2017 by Toyota Industries Corporation, which will help it to continue its sustainable profitable growth. The two companies have a strong strategic match, and the synergies include cross-selling, product innovations, and research and development.
