Base Operations Support Coordinator

Building on more than 100 years of history and experience, QantasLink is a consolidated network of regional airlines that connects passengers and communities across Australia. QantasLink is made up of four subsidiary organisations – Eastern Airlines, Sunstate Airlines, National Jet Systems and Network Aviation. Operating as an end-to-end airline, QantasLink harnesses the strength of its regional partnerships and a strong sense of family, to provide meaningful career paths for its more than 2,500 people with opportunities that might take you to exciting destinations across QantasLink or the Qantas Group.

• Play a vital role in supporting QantasLink’s regional operations and crew experience 
• Enjoy a dynamic, fast-paced environment with clear pathways for career progression 
• 12-month fixed-term opportunity based at Melbourne Airport 

At Qantas, we understand our priorities and what needs to be delivered, taking the initiative to keep things moving. Navigating through our complex work environment, we bring teams and individuals together to deliver on our customers’ expectations.   

Taking ownership is critical. Whether we’re working individually or as a group, we challenge ourselves to make progress and deliver results. We won’t settle for anything less than the best outcome.   

As the Base Operations Support Coordinator you'll become the backbone of our regional operations. In this dynamic role, you’ll provide critical support to Flight and Cabin Crew and their leadership teams, ensuring smooth day-to-day operations across multiple bases. 

You’ll be the first point of contact for crew queries, manage onboarding, leave, and compliance processes, and coordinate key projects that enhance efficiency and crew experience. This is a role for someone who thrives in a fast-paced environment, loves problem-solving, and takes pride in delivering exceptional support. 

To be successful, you’ll have:  

• Proven experience in administration or HR support, ideally within aviation or a fast-paced operational environment.  
• Strong knowledge of Enterprise Agreements and ability to interpret and apply them.  
• Exceptional organisational and time management skills, with the ability to prioritise competing tasks and meet strict deadlines.  
• High attention to detail and accuracy in reporting and documentation.  
• Outstanding stakeholder engagement and customer service skills, with a professional and empathetic approach.  
• Ability to handle sensitive and confidential information with discretion.  
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with HR systems such as Workday (desirable).  
• Resilience and adaptability, thriving under pressure while maintaining quality and compliance. 

Why the Qantas Group?      

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. 

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at the Qantas Group. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.      

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.      

• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees. 
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships. 
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan. 
• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.    

Qantas are equal opportunity employers, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. 

Be a part of something special and play your part in the Qantas story – get in touch today. 

Applications close Wednesday, 28 January 2026