Are you interested in supporting customers using latest technology in digital interactions and generative AI? Come join our team! A great opportunity to be part of an amazing team building solutions for the future.
See yourself in our team
Join the Digital Conversations Team within the Customer Experience Support Crew, shaping our chat experiences across our app, internet banking, website and telephony.
As a Digital Conversations Manager, you’ll lead the design and delivery of conversational and generative AI solutions that delight users and exceed expectations.
Do work that matters
We’re growing and looking for a collaborative, enthusiastic individual to help shape our digital conversation strategy. You’ll support our chatbot (Bee), live chat, messaging, and future contact centre platform—building and refining automated customer journeys.
Your skills
• Experience in a hands on Product Owner role
• Proven experience using AI to shape customer experiences
• Internal and external stakeholder engagement and decision-making skills
• Organised, adaptable and data-driven
• Familiarity with customer communications content production, compliance, and platforms like LivePerson or Microsoft Copilot Studio
Your responsibilities
• Drive the roadmap for digital conversation channels
• Design and build engaging conversational flows
• Champion best practice and boost channel adoption
• Collaborate across teams to deliver impactful solutions
• Stay ahead of AI trends and apply them to improve customer self-service
• Gather and apply feedback to enhance experiences
• Provide thought leadership and support across initiatives
If you thrive on challenges and teamwork, we’d love to have you on board. Join us and make a real impact!
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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Advertising End Date: 20/08/2025Similar Jobs
What We Do
Australia’s leading provider of financial services including retail, premium, business and institutional banking, funds management, superannuation, insurance, investment and sharebroking products and services. We are a business with more than 800,000 shareholders and over 52,000 employees. We offer a full range of financial services to help all Australians build and manage their finances.
