At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to give options that make sense, getting customers behind the wheel of their car.
Every team member is integral to our success. Whether you’re at a servicing center helping customers with their loans, in the field building relationships with dealers, or supporting the company from its corporate offices, you'll enjoy a nurturing, invigorating and positive work environment.
Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service.
Job Description
Job Summary:The Bankruptcy Specialist 1 will be responsible for reviewing and monitoring potential bankruptcy customers that have been identified through calls placed/received, Electronic Bankruptcy Notifications, and/or Filing notifications received through the Bankruptcy Servicer. The Bankruptcy Specialist 1 is responsible to facilitating Bankruptcy protection and coding, cancelation of repossession assignments and sales as well as Bankruptcy case servicing. The Bankruptcy Specialist I is responsible to handle customer, attorney, trustee and bankruptcy servicer calls in accordance with Quality Assurance requirements, as well as State and Federal regulations. Review and facilitation of customer correspondence where applicable will be handled.
Job Duties:- Handle and process assigned volume within Bankruptcy functions for appropriate handling within established SLA and quality requirements
- Complete review of and code accounts appropriately based on potential and actual bankruptcy notifications received through Electronic Bankruptcy Notifications, correspondence and calls
- Service Potential and Protected Bankruptcy calls within established call handling, quality assurance and correspondence requirements
- Complete end to end Bankruptcy functions with accuracy and timeliness and in compliance with Bankruptcy regulations, policy and procedure
- Assist other departments, bankruptcy trustees, bankruptcy attorneys as well as the Bankruptcy Servicer as needed
- Other duties as assigned
- High school diploma or equivalent.
- One (1) year of experience in servicing center environment
- Experience in Bankruptcy regulations and processes preferred
- Knowledge of Bankruptcy process, regulations, requirements and structure preferred
- General knowledge of collections policies and procedures and the Fair Debt Collection Practices Act (FDCPA).
- Established verbal and written communication skills.
- Working knowledge of Microsoft Office Suite, including Excel and Word.
- Ability to maintain confidentiality
- Adaptable to changes within a face paced environment
#LI-Remote
Individual compensation packages are based on various factors unique to each candidate including
skill set, experience, qualifications and other job-related reasons.
The pay range for this role is $19.80 - $24.40 hourly.
Exeter Finance LLC is an Equal Opportunity Employer.
Skills Required
- High school diploma or equivalent
- One year of experience in servicing center environment
- Experience in Bankruptcy regulations and processes
- Knowledge of Bankruptcy process, regulations, requirements and structure
- General knowledge of collections policies and the Fair Debt Collection Practices Act (FDCPA)
- Established verbal and written communication skills
- Ability to maintain confidentiality
- Adaptable to changes within a fast-paced environment
What We Do
At Exeter, we are committed to helping consumers find the right financing for their next vehicle purchase. We work with thousands of franchised and independent auto dealers nationwide to make vehicle ownership possible for everyone. We have helped more than one million consumers purchase the cars and trucks they want by providing the financing solutions they need. Our mission is to create superior value for our stakeholders by providing financial solutions through building exceptional customer, dealer and partner relationships while exhibiting a Culture of Excellence. Our vision is to be a premier auto finance company and lender of choice known for its People, Performance and Service.
