Bankruptcy Specialist - Credit Resolution

SUMMARY:

Responsible for managing all consumer and residential real estate related accounts where the borrower has filed Bankruptcy. Requires timely follow-up on any and all filings with respect to a Chapter 7 Bankruptcy including Proof of Claim, Lift of Stay, Reaffirmations, Agreed Orders, etc. or Chapter 13 plan approval and compliance. Responsible for managing/monitoring the progression of the account with assigned outside counsel, debtors, counsel, and the Trustee from the point of the initial filing to dismissal or discharge. Maintains the electronic file system. Maintains a comprehensive knowledge of state and federal regulations with respect to debt collections, credit reporting practices, WesBanco Credit Policy as well as department procedures.

INTERPERSONAL SKILLS:

Professional demeanor in appearance, interpersonal relations, work ethic and attitude.

Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to bank employees and bank customers.

Ability to accurately follow instructions on a variety of subjects.

Must be able to manage time effectively.

Must be willing to work as part of a team.

Ability to maintain confidentiality.

Ability to accurately handle detailed work.

Ability to work in a high pressure, fast-paced work environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Stamps Incoming Mail with date received

Reviews business systems for customer relationships including FIS Insight, CARM Pro Collection System and Image Centre.

Lists all accounts of the debtor included on the Bankruptcy Filing Notice and forward copies to the appropriate parties per department procedures.

Documents Bankruptcy filings in CARM Pro Collection System as appropriate and per department procedures.

Verifies and/or compares Customer Contact Information on Filing Notice to business systems and document changes as appropriate.

Prepares and images documents related to the bankruptcy: Proof of Claim, Lift of Stay, Reaffirmation, etc., Reorganization plan, etc.

Assesses assigned accounts to determine if the account is subject to the January 2014 CFPB Servicing Guidelines.

Manages collection efforts after discharge by phone call or letter contact on accounts NOT subject to January 2014 CFPB Servicing Guidelines.

Supports collection efforts after discharge for accounts subject to the January 2014 CFPB Servicing Guidelines as directed by Mortgage Resolution Specialist and Supervisor.

Makes recommendation to management regarding Charge Off, Repossession and Foreclosure.

Coordinates as necessary with assigned counsel, debtor counsel, and Trustee as applicable.

Utilizes PACER and Trustee Websites as needed in the handling of bankrupt accounts.

Documents all activity in CARM Pro Collection System.

Reviews accounts with management as necessary.

Conducts Electronic File Preparation for loans as appropriate.

Prepares necessary documentation for Work Outs, Extensions, File Evaluation, etc.

Assists in the training process for new hires and cross training existing staff.

OTHER REQUIREMENTS:

Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank’s policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.

Proficiency in Microsoft Office including Word, Excel and Outlook.

Knowledge and ability to use FIS Insight and CARM Pro Collection system preferred.

High school diploma or GED required; Associate’s Degree preferred.

Minimum of three years banking experience.

Minimum of one year collection experience.

Knowledge of bankruptcy laws and regulation preferred.