Bankruptcy Processor

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities, you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

About this role:

Wells Fargo is seeking a Bankruptcy Processor as part of Transactions & Processing. Learn more about the career areas and lines of business at wellsfargojobs.com

In this role, you will:

• Monitor complex accounts to ensure they are properly coded, documented, and in compliance with guidelines

• Identify opportunities to streamline procedural processes

• Perform moderately complex administrative, transactional and operational tasks relating to bankruptcy, foreclosure and repossession

• Receive guidance from Lead or Management and escalate issues

• Interact with immediate team, mid-level management, attorneys, debtors and court personnel

• Assist with taking calls via the bankruptcy inbound phone line.

Required Qualifications:

• 2+ years of Loss Prevention, Bankruptcy or Customer Service experience in the financial industry, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Inbound and Outbound Call Center Phone experience preferred.

• Desire to provide high quality of customer service via call interactions with customers.

• Reliable and dependable.

• Strong analytical skills with high attention to detail and accuracy

• Intermediate Microsoft Office skills

• Good verbal, written, and interpersonal communication skills

• Experience working with the following lines of business: Retail, Dillard's, Non-Prime and Prime credit, Education Financial Services (EFS), PL, Deposits

• Experience using ECAR, FDR

Job Expectations:

• Monday through Friday 8-5 pm with an hour lunch schedule.

  Hybrid Schedule 1 week in the office and 1 week remote

• Being readily available to assist customer, attorney's or trustees who call into our bankruptcy department.

• Partnering well with your peers to assist in completing bankruptcy reporting and processes.

• Being a reliable and trustworthy team member.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.