Banking Payments Product Manager - Governance

Job Description
Your mission is to elevate the efficiency and integrity of Chase's payment products, empowering product teams to operate with confidence and precision. This role offers a unique opportunity to leverage your expertise in product management, optimization, and governance within one of the world's most innovative financial organizations.
Job Summary
As a Vice President in the Connected Commerce Banking Payments team, you will combine a customer mindset with your governance expertise to implement a centralized risk and control strategy within the Banking Payments organization (Zelle, RTP, ACH, Wires etc.). You will partner with stakeholders in Product, Analytics, Legal, Risk, Controls, and Compliance teams across the firm to identify opportunities and ideate solutions to deliver an enhanced and sustainable risk and control framework.
Job Responsibilities

• Partner with relevant stakeholders in CCB and CIB Payments teams to document E2E roles and responsibilities ensuring compliance with core payments rails rules and regulations (RTP, ACH, FedWire etc.).
• Collaborate with CIB payment teams at the program level to identify strategic opportunities to create synergies between the two organizations.
• Design and execute strategic initiatives aimed at fortifying the risk and control framework across Chase's payment product rails, including Zelle, RTP, ACH, and Wires.
• Deliver comprehensive leadership updates on the status and progress of the risk and control framework, ensuring transparency and accountability.
• Conduct thorough assessments to identify vulnerabilities within the End-to-End framework and develop actionable solutions to address them.
• Partner with analytics, legal, risk, controls, and compliance teams to craft and implement control oversight activities that align with organizational goals.
• Ensure the horizontal framework adheres to Chase's policies and standards, maintaining compliance with industry regulations and network requirements.
• Monitor product initiatives with control and compliance-related impacts, driving successful outcomes.
• Serve as the primary point of contact for coordinating issues and action plans impacting the Banking Payments organization horizontally.
• Assist in driving Objectives and Key Results (OKR) to achieve strategic goals and enhance organizational performance.

Required qualifications, capabilities, and skills

• Deep understanding of payments-related regulations and network requirements, ensuring compliance and strategic alignment.
• Exceptional skills in managing complex projects and engaging stakeholders effectively.
• Strong communication skills, including experience presenting to leaders and senior stakeholders.
• Strong analytical skills to interpret data, formulate recommendations, and communicate insights clearly.
• Ability to thrive in a matrix management organization, navigating complexity with ease.
• Proficiency in managing complex and fast-moving issues, demonstrating resilience and problem-solving capabilities.
• Positive, team-oriented attitude that fosters collaboration and drives collective success.
• Bachelor's degree

Preferred qualifications, capabilities, and skills

• Ability to create a vision and actionable roadmap.
• Experience working with agile-enabled teams, fostering adaptability and innovation.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.