Assist cardholders with payment options for past due balances.
Research disputed items on past and present cardholder credit reports and work to resolve valid disputes.
Review bankruptcy notices.
Review system reports of returned check and ACH payments, communicate with the cardholder and follow up with a formal written notice.
Work with third party collection agencies and attorneys on past due collections cases.
Document all cardholder communication in the cardholder's file.
Perform updates to collection and regulatory reporting agencies.
Prepare charge off of past due accounts deemed uncollectable within regulatory guidelines.
Perform reviews or "checkbacks" of work prepared by coworkers.
Complete customer CRM for every case.
Act as liaisons with personnel at the 13 affiliates and the various processors and Card Associations.
Work closely with all departments within BankCard to ensure customer accounts are accurate and complete.
Assignment, review, and approval of work may come in written or verbal form from the following sources: Operations VP, Collections Manager, or Collections Assistant Manager.
Attend and assist with training sessions to increase knowledge about the bank and the financial services industry.
Take time to bring their concerns to internal meetings and able to communicate with their manager.
Have contact with every area of the bank, and all our affiliates, to gain information to help investigate past due balances; seek help to answer questions concerning possible charge off accounts.
Occasionally requires assistance from other bank departments or from holding company operations.
Responsible for compliance with all banking regulations applicable to the job.
Other duties as assigned.
Previous telephone and direct customer contact is preferred
Computer experience is required
Must be proficient in Microsoft Excel and able to learn multiple processor and banking systems
Excellent oral, email, and written communication skills are required
Strong analytical and problem solving skills required
Average typing skills are required
Must be able to multi-task and have time management skills
Skills Required
- High school education
- Relevant work experience
- Previous telephone and direct customer contact
- Computer experience
- Proficiency in Microsoft Excel
- Strong oral, email, and written communication skills
- Strong analytical and problem-solving skills
- Average typing skills
- Ability to multi-task and have time management skills
What We Do
Central Bank is a privately held $20 billion bank headquartered in Jefferson City, Missouri. Serving 13 markets in 8 states. Central Bank specializes in community banking, with a particular focus on delivering leading-edge technology through its network of more than 150 facilities operating in Missouri, Kansas, Illinois, Colorado, Iowa, Tennessee, North Carolina, Florida, and Oklahoma, as well as more than 22,000 ATMs nationwide. Member FDIC. "Strong Roots. Endless Possibilities." reflects our long-standing commitment to the communities we serve, as well as our commitment to delivering high-quality, leading-edge financial products and services that help our customers and communities grow and succeed. As our product and service offerings continue to expand, we assure you that our commitment to the community will only grow stronger. All of our lending decisions are made locally in the community you live. Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.
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