Bank Partnerships, Strategy & Operations Manager

As the Strategy & Operations Manager for the Bank Partnerships team, you will play a critical role in shaping Chime’s strategic and operational model with our bank partners.  Your role will focus on primary areas – scaling operational excellence across our bank engagement model and supporting the development of bank partner strategy. The Banking Partnerships team is highly cross-functional, working with many of Chime’s core teams including Product, Marketing, Finance, Member Services to ensure we have streamlined execution of our strategic priorities.

In this role, you will guide some of Chime’s top priorities and interact directly with management internally at Chime as well as at both of our partner banks.  This job requires robust skills in strategic planning, problem solving, organization, and clear communication. This role requires a self-directed, initiative-taking, detail-oriented individual with deep relationship and management skills.  As an ideal candidate, you have the ability to work on multiple work streams simultaneously in a dynamic environment, have experience of working in a partnership role, and be able to work proficiently and influence cross-functionally. This role blends operational precision with strategic thinking; perfect for someone with a consultant mindset who is looking to go deep and drive outcomes.

The base salary offered for this role and level of experience will begin at $130,050.00 and up to $180,600.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

• Operational Excellence: Assist the Head of Bank Partnerships to manage the engagement model with Chime’s partner banks to ensure clear communication of top priorities and strategic initiatives.
• Operating Rhythm: Oversee the operating cadence with our partner banks. This includes coordinating and managing recurring project review meetings with bank leadership and cross-functional Chime teams to review and approve top priorities.
• Scale and Efficiency: Redesign key operational processes that drive greater efficiency allowing Chime and the company to continue to scale as volumes increase ~2x.
• Communication: Serve as a liaison between the Bank Partnerships team and bank stakeholders to ensure clear support of Chime’s top priorities and key operational initiatives.
• Monitoring & Reporting: Oversee, track, and manage key bank KPIs (including approval SLAs) as well as key bank financial metrics
• Bank Strategy: Shape the future of Chime’s Bank Partnership model by identifying strategic opportunities, and supporting new product expansion.
• Contract Negotiations: Play an active role in contract negotiations by supporting deal structure and financial analysis. Spearhead select legal agreements.
• Partnerships: Create and keep up good working relationships with stakeholders. Collaborate with Chime's executive team, partner banks, and various teams to reach shared objectives.

• 2-5 years of experience in strategy consulting, ideally with exposure to financial services or Fintech as well as operational scaling.
• Exceptional project management and organizational skills, with the ability to deliver multiple priorities and deadlines.
• Top-notch communication and interpersonal skills, with the ability to build relationships at all levels of the organization.
• Experience creating, implementing, and refining internal operating rhythms.
• Proven ability to work autonomously and as part of a team, demonstrating action and management.
• Adjustable in unexpected situations, comfortable dealing with ambiguity and uncertainty.

At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*— on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential.

We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.

We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress. 

We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.

Because if we don't—who will?

*Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.

• 🏢 A thoughtful hybrid work policy that combines in-office days and trips to team and company-wide events depending on location to ensure you stay connected to your work and teammates, whether you’re local to one of our offices or remote
• 💻 Hybrid work perks like backup child, elder and/or pet care, as well as a subsidized commuter benefit
• 💰 Competitive salary based on experience
• ✨ 401k match plus great medical, dental, vision, life, and disability benefits
• 🏝 Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off 
• 🫂 1% of your time off to support local community organizations of your choice
• 👟 Annual wellness stipend to use towards eligible wellness related expenses
• 👶 Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
• 👪 Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
• 🎉 In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
• 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress

We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, Cook County Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation, please let us know. 

To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.

#LI-MM1 #LI-Hybrid