Bancassurance Account Manager

The Bancassurance Account Manager is responsible for driving the product strategy and managing the in-force portfolio to ensure growth and profitability of the Bancassurance channel. This role requires a strategic thinker with strong analytical skills to optimize product offerings, maintain robust relationships with internal, external and bank partners, and enhance the overall performance of the in-force business.

Position Responsibilities:

Product Strategy

• Lead the development and implement product strategies that align with the overall business objectives and market demands.

• Conduct market research and competitor analysis to identify trends and opportunities for new product development or enhancements to existing product offerings.

• Manage and collaborate with cross-functional teams, including product development, marketing, and sales, to ensure the successful launch and promotion of products.

• Liaise and collaborate with regional and global colleagues to learn best practices and adapt product strategies being implemented in other Manulife markets

In-force Management

• Accountable to monitor and analyze the performance of the existing in-force portfolio to identify gaps and opportunities for improvement and growth.

• Develop strategies to enhance customer retention, reduce lapses, and maximize the profitability of the in-force business.

Relationship Management

• Build and maintain strong relationships with bank partners to drive product sales and achieve business objectives.

• Provide training and support to bank partners on product features, benefits, and sales techniques.

• Act as the primary point of contact for bank partners on product related issues or concerns and handle them promptly and effectively.

Reporting and Analysis

• Prepare regular reports and presentations on product performance, market trends, and strategic initiatives for senior management.

• Use data analytics to derive insights and make informed decisions regarding product strategy and in-force management.

Compliance and Risk Management

• Ensure all products and processes comply with regulatory requirements and internal policies.

• Identify potential risks and develop mitigation strategies in collaboration with risk management and compliance teams.

Required Qualifications:

• Bachelor’s Degree Holder in Business Administration, Finance, Insurance, or a related field. MBA or relevant professional certification is a plus.

• With at least 5 years relevant experience, preferably in insurance, banking and / or fintech.

• Project and Campaign Management experience

• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and data analysis tools.

• Familiarity with CRM systems and bancassurance platforms.

• Strong problem-solving abilities and attention to detail.

• Ability to manage multiple projects and prioritize effectively.

• Must have strong written, verbal and presentation communication skills

Preferred Qualifications:

• Human Centered Design (HCD) and Agile experience would be an advantage

• Excellent relationship-building and communication skills, with experience working with banking partners or similar stakeholders.

• Ability to work independently and collaboratively in a fast-paced environment.

• Collaborates effectively with the team as well as internal, and external stakeholders while not afraid to constructively challenge current ideas and ways of thinking to strengthen the partnership

• Possesses a sense of ownership, accountability, and commitment to the work being developed and delivered

• Entrepreneurial Mindset that seeks out new opportunities and embraces change

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].