The User Experience Analyst is an intermediate level role, learning about, and contributing to, the research, analysis and design of digital products and systems.
User Experience partners with Product and Technology colleagues to create innovative and intuitive digital products that deliver best-in-class user experience and usability to our clients, both internally and externally. We undertake a wide spectrum of activities, from discovery and research, through definition, ideation, and design, to the management of design systems and the delivery of interactive prototypes and high-fidelity designs to our development partners.
The UX Design Group’s primary goal is to research and design products and solutions that are streamlined, intuitive, consistent, accessible, great-looking, and easy-to-use, which perfectly suit (or even anticipate) our clients’ needs.
Responsibilities:
- Participate in meetings with users, clients, product sponsors and technology to understand project requirements
- Contribute to UX research, IA design, user journeys, create personas
- Learn the importance of metrics/data to support decision-making
- Work closely with users, stakeholders, business analysts, product managers and development teams to brainstorm and co-create ideas, approaches, and solutions
- Participate in testing to validate and inform design decisions
- Create wireframes, prototypes, and high-fidelity designs using specialist tools such as Sketch, InVision, Axure, and the Adobe suite
- Apply a positive and constructive attitude to all feedback
- Use the approved design system
- Adhere to design standards and best practices
- Perform detailed handover to development teams, ensuring they have all they need to implement the designs
- Provide ongoing support to development, with regular UX review checkpoints as needed
- Keep up to date with the latest UX practices, innovations, and tools
- Ensure all designs comply with ADA/WCAG standards for accessibility
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
- 0 - 2 years of relevant experience
- Strong attention to detail & analytical skills
- Excellent written and oral communication skills
- Basic experience with design tools, or willingness & ability to learn quickly
- Keen interest in, or knowledge of, banking or finance
- HTML/CSS Development Skills
Education:
- Bachelor’s degree/University degree or equivalent experience
Actividades principales
- Apoyar la ejecución de investigaciones de usuarios, tanto cualitativas como cuantitativas, para comprender comportamientos, necesidades y oportunidades de mejora en productos, servicios y experiencias digitales.
- Aplicar progresivamente metodologías y herramientas de UX Research (entrevistas a profundidad, triadas, usability testing, A/B testing, card sorting, tree testing, concept testing, benchmark, etnografía, desk research, etc…), Design Thinking, Diseño estratégico, Innovación, Service Design, Behavioral Design, Diseño de Futuros, Análisis de tendencias y Analítica de datos.
- Analizar y sintetizar hallazgos de investigación para generar insights y recomendaciones accionables.
- Colaborar con equipos de Diseño, Producto, Negocio y Tecnología para el diseño y desarrollo de experiencias digitales.
- Mantener un mindset de curiosidad, pasión por aprender, descubrir y generar nuevas propuestas.
Formación académica (deseable)
- Diseño Industrial, Diseño Gráfico, Psicología, Antropología, Sociología, Ciencias de Datos o carreras afines.
- Formación complementaria en UX, UX Research, Service Design, Behavioral Design, Innovación o disciplinas relacionadas.
Software
- Ideal contar con conocimiento en Maze, Figma o similares
- Microsoft office (Excel, Power point)
- Herramientasde AI (Copilot o similares)
Experiencia
- De 6 meses a 2 años de experiencia en UX Research, Insights, Innovación o áreas afines.
- Se consideran prácticas profesionales, servicio social, estancias o proyectos académicos relevantes.
------------------------------------------------------
Job Family Group: Technology------------------------------------------------------
Job Family:Digital Design Engineering------------------------------------------------------
Time Type:Full time------------------------------------------------------
Most Relevant Skills Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Skills Required
- 0–2 years of relevant experience
- 6 months–2 years of experience in UX Research, Insights, Innovation, or related areas
- Strong attention to detail and analytical skills
- Excellent written and oral communication skills
- Basic experience with design tools, or willingness and ability to learn quickly
- HTML and CSS development skills
- Interest in or knowledge of banking or finance
- Bachelor’s degree or equivalent experience
- Knowledge of Maze, Figma, or similar tools
- Knowledge of Microsoft Office, including Excel and PowerPoint
- Knowledge of AI tools such as Copilot
- Academic background in Industrial Design, Graphic Design, Psychology, Anthropology, Sociology, Data Science, or a related field
- Additional training in UX, UX Research, Service Design, Behavioral Design, Innovation, or related disciplines
- Relevant internships, social service, placements, or academic projects
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
-
Healthcare Strength — Benefits coverage is positioned as comprehensive, including health, dental, and vision insurance plus on-site clinics, prescription drug support, and disability coverage. Family-building support such as fertility assistance is described as a notable differentiator within the overall package.
-
Retirement Support — Retirement benefits are framed as strong, highlighted by a 401(k) with matching and additional plan options like a Roth 401(k). Financial support is reinforced through discounts and broader financial guidance resources tied to the benefits ecosystem.
-
Wellbeing & Lifestyle Benefits — Wellbeing support extends beyond insurance through programs like an Employee Assistance Program, counseling/legal resources, and gym or wellness reimbursement. These offerings increase the perceived total rewards value even when cash compensation sentiment varies by role.
Citi Insights
What We Do
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.
