The General Services Waiter is an entry-level professional responsible for performing support tasks to ensure a positive dining experience, in coordination with the Corporate Services function. The overall objective is to work as part of a team to engage customers, complete tasks efficiently and accurately, and mitigate potential issues and customer complaints.
Responsibilities:
- Greet and serve customers, provide detailed information on menus, perform front-of-the-house duties and collect the bill
- Provide detailed menu information when asked (e.g. about portions, ingredients or potential food allergies)
- Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
- Inform customers about the day’s specials and offer menu recommendations upon request; pp-sell additional products when appropriate
- Take accurate food and drinks orders, using ordering software, order slips or by memorization
- Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
- Communicate order details to the Kitchen Staff and check dishes and kitchenware for cleanliness/ presentation prior to serving; ensure compliance with health department regulations and report any problems
- Prepare tables in advance by setting up linens, silverware and glasses; maintaining a tidy dining area
- Deliver check and collect payment
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
- 1 year of relevant experience required
- Food safety training preferred
- Proven work experience as a Waiter/ Waitress
- Money-handling experience
- Basic math skills
- Effective communication skills
- Client service focus
- Ability to work various shifts
Education:
- High School diploma or equivalent
Actividades:
- Proporcionar el servicio de Alimentos y Bebidas (desayunos, comidas, cenas, cocteles, servicios de café, etc.)
- Ofrece la atención directa a nuestros usuarios internos y externos
- Elaborar comandas diariamente de los desayunos, comidas, y de todo servicio que se proporciona.
- Abastece el almacén en roles de cafetería.
- Cambia la mantelería de cada servicio de alimentos de los comedores.
- Monta el servicio de comedor (loza, cubertería, mantelería, etc.)
- Es responsable de pulir cubertería asimismo la limpieza de la cristalería y otros equipos de servicio.
- Guarda el equipo y reportar las bajas, roturas a los capitanes.
- Hacer cambio de uniforme correspondiente y mantener una higiene óptima en todo momento.
- Conocimiento de distintos montajes: Imperial, Herradura, Mesas, etc.
Requisitos:
- Bachillerato Concluido con Certificado
- O Lic. En hospitalidad
- 1 año de experiencia en Comedores Ejecutivos, Hospitales, Hoteles, Empresas
- Conocimiento en servicio de platillos de alta gastronomía, vinos y bebidas
- Conocimientos Generales
- Indispensable el trabajo en equipo, su capacidad de aprendizaje y la vocación de servicio
- Capacidad y disponibilidad para rolar turnos. Conocimiento de distintivo Se valorará su actitud hacia el servicio y la honestidad.
- Es indispensable la confiabilidad y discreción.
- Conocimientos Técnicos
- Manejo de office (Word, Excel, Power Point y Outlook), manejo equipo de servicio: cafeteras, máquina lavaloza.
- Conocimiento de primeros auxilios y distintivo H.
Esquema de Trabajo: Presencial
Lunes a Viernes
Zona: Santa Fé & Centro Histórico.
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Job Family Group:
Corporate Services
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Job Family:
General Services
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Time Type:
Full time
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
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Healthcare Strength — Benefits coverage is positioned as comprehensive, including health, dental, and vision insurance plus on-site clinics, prescription drug support, and disability coverage. Family-building support such as fertility assistance is described as a notable differentiator within the overall package.
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Retirement Support — Retirement benefits are framed as strong, highlighted by a 401(k) with matching and additional plan options like a Roth 401(k). Financial support is reinforced through discounts and broader financial guidance resources tied to the benefits ecosystem.
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Wellbeing & Lifestyle Benefits — Wellbeing support extends beyond insurance through programs like an Employee Assistance Program, counseling/legal resources, and gym or wellness reimbursement. These offerings increase the perceived total rewards value even when cash compensation sentiment varies by role.
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