The IT Business Senior Analyst is an intermediate-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning.
Responsibilities:
- Formulate and define systems scope and objectives for complex projects and foster communication between business leaders and IT
- Consult with users and clients to solve complex system issues/problems through in-depth evaluation of business processes, systems and industry standards and recommends solutions
- Support system change processes from requirements through implementation and provide input based on analysis of information
- Consult with business clients to determine system functional specifications and provides user and operational support
- Identify and communicate risks and impacts, considering business implications of the application of technology to the current business environment
- Act as advisor or coach to new or lower level analysts and work as a team to achieve business objectives, performing other duties and functions as assigned
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
- 5-8 years of relevant experience
- Experience in data analysis with intermediate/advanced Microsoft Office Suite skills
- Proven interpersonal, data analysis, diplomatic, management and prioritization skills
- Consistently demonstrate clear and concise written and verbal communication
- Proven ability to manage multiple activities and build/develop working relationships
- Proven self-motivation to take initiative and master new tasks quickly
- Demonstrated ability to work under pressure to meet tight deadlines and approach work methodically with attention to detail
Education:
- Bachelor's degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Responsabilidades del Puesto:
- Gestionar la Relación Tecnológica con las Áreas Usuarias relacionada con Prevención de Lavado de Dinero.
- Gestión técnica de Proyectos de Desarrollo de Software en Alcance, Integración, Riesgos, Comunicación, Calidad, Recursos, Tiempos.
- Levantamiento y análisis de requerimientos.
- Vinculación entre los usuarios y nuestros equipos de tecnología.
- Modelado y documentación de proceso AS IS y TO BE.
- Gestión de cambios y validación.
- Evaluar y documentar solicitudes de cambio en los requerimientos durante el ciclo del proyecto.
- Validar que el producto entregado cumple con los requerimientos iniciales mediante revisiones o pruebas de aceptación (UAT).
- Soporte durante el desarrollo y pruebas.
- Gestionar un Portafolio de Proyectos de por lo menos 4 proyectos en paralelo.
Experiencia:
- Más de 5 años trabajando en Tecnología.
- Más de 2 años trabajando en la Industria Bancaria.
- Más de 3 años de experiencia como líder de proyectos de tecnología.
- Más de 2 años de experiencia en uso de metodologías ágiles, documentación de historias de usuario, criterios de aceptación, etc.
- Experiencia en proyectos de implementación desde cero, desde el análisis de herramientas de solución hasta su puesta en producción.
Conocimientos requeridos:
- Ingles avanzado.
- Conocimiento en herramientas de documentación (Jira, Confluence, Visio).
- Conocimiento en modelado de procesos, prototipos o mapas de flujo.
- Conocimiento en análisis de datos (SQL, Power BI, Tableu).
- Conocimientos técnicos en Java.
- Conocimientos básicos de inteligencia artificial.
- Conocimientos en bases de datos para el análisis de información.
Skills:
- Liderazgo de equipos multidisciplinarios.
- Comunicación efectiva con áreas técnicas y no técnicas.
- Resolución de conflictos.
- Flexibilidad y adaptación al cambio
- Orientación a resultados.
- Tomar responsabilidad de la entrega de extremo a extremo, desde el levantamiento de requerimientos hasta la validación post-producción.
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Job Family Group: Technology------------------------------------------------------
Job Family:Business Analysis / Client Services------------------------------------------------------
Time Type:Full time------------------------------------------------------
Most Relevant Skills Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Skills Required
- 5-8 years of relevant experience
- Bachelor's degree or equivalent experience
- Experience in data analysis with intermediate/advanced Microsoft Office skills
- Proven interpersonal, diplomatic, management and prioritization skills
- Clear and concise written and verbal communication
- Ability to manage multiple activities and build working relationships
- Self-motivation and ability to learn new tasks quickly
- Ability to work under pressure and meet tight deadlines with attention to detail
- More than 5 years working in technology
- More than 2 years working in the banking industry
- More than 3 years of experience as a technology project leader
- More than 2 years using agile methodologies, user story documentation and acceptance criteria
- Experience implementing projects end-to-end from analysis to production
- Manage a portfolio of at least 4 projects in parallel
- Experience with requirements gathering, AS IS/TO BE process modeling and process documentation
- Experience validating delivered product meets initial requirements via reviews or UAT
- Advanced English
- Knowledge of documentation tools: Jira, Confluence, Visio
- Knowledge in process modeling, prototypes or flow maps
- Knowledge in data analysis tools: SQL, Power BI, Tableau
- Technical knowledge in Java
- Basic knowledge of artificial intelligence
- Knowledge of databases for information analysis
- Ability to support development and testing and manage change requests during project lifecycle
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
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Healthcare Strength — Benefits coverage is positioned as comprehensive, including health, dental, and vision insurance plus on-site clinics, prescription drug support, and disability coverage. Family-building support such as fertility assistance is described as a notable differentiator within the overall package.
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Retirement Support — Retirement benefits are framed as strong, highlighted by a 401(k) with matching and additional plan options like a Roth 401(k). Financial support is reinforced through discounts and broader financial guidance resources tied to the benefits ecosystem.
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Wellbeing & Lifestyle Benefits — Wellbeing support extends beyond insurance through programs like an Employee Assistance Program, counseling/legal resources, and gym or wellness reimbursement. These offerings increase the perceived total rewards value even when cash compensation sentiment varies by role.
Citi Insights
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