The Engineering Group Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to drive a variety of engineering activities including the design, acquisition and deployment of hardware, software and network infrastructure in coordination with the Technology team. The overall objective of this role is to lead efforts to ensure quality standards are being met within existing and planned framework.
Responsibilities:
- Ensure the goals of functional area are delivered to appropriate Operations & Technology (O&T) organizations
- Oversee O&T spending to ensure the firm's finances are budgeted and spent according to the Chief Technology officer’s (CTO) technology strategies
- Manage overall execution of IT strategy and roadmap for the technology area
- Lead operational readiness and conformance to global operational standards for ongoing operation and support
- Utilize an in-depth understanding of how engineering integrates within technology and commercial awareness
- Responsible for training and coaching team members, performance management activities, monitoring quantity and quality of work, and addressing development needs for assigned personnel
- Make evaluative judgment based on analyzing information in complicated or unique situations; utilizing multiple sources of information
- Impact engineering through overseeing planning, finances / budget, end results and policy setting
- Negotiate with senior leaders across functions and with external parties, as required
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications:
- 10+ years of relevant experience in an Engineering role with commensurate experience in people management.
- Experience working in Financial Services or a large complex and/or global environment
- Project Management experience
- Consistently demonstrates clear and concise written and verbal communication
- Comprehensive knowledge of design metrics, analytics tools, benchmarking activities and related reporting to identify best practices
- Demonstrated analytic/diagnostic skills
- Ability to work in a matrix environment and partner with virtual teams
- Ability to work independently, prioritize, and take ownership of various parts of a project or initiative
- Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements
- Proven track record of operational process change and improvement
Education:
- Bachelor’s degree/University degree or equivalent experience
- Master’s degree preferred
Experiencia mínima de 10 años en la gestión de servicios de operación de Infraestructura.
Conocimientos en:
- Gestión de servicios de Infraestructura soportados por terceros, definición, medición y seguimiento a SLA´s
- Gestión de BD, SO, Cloud, almacenamiento, nuevas
- Arquitectura de Infraestructura. ya sea para Data Center, Network, servidores (Linux, Unix, Windows) y almacenamiento.
- Gestión e implementación de proyectos de infraestructura (Ambientes productivos y previos)
- Gestión de sistemas de pruebas, DR y continuidad operativa
- Gestión de auditorías internas y externas
Herramientas:
- Office 365
- Service Now
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Job Family Group: Technology------------------------------------------------------
Job Family:Systems & Engineering------------------------------------------------------
Time Type:Full time------------------------------------------------------
Most Relevant Skills Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Skills Required
- 10+ years of relevant engineering experience with people management
- Minimum 10 years managing infrastructure operations services
- Experience working in Financial Services or a large, complex/global environment
- Project management experience
- Proven track record of operational process change and improvement
- Comprehensive knowledge of design metrics, analytics tools, benchmarking and reporting
- Demonstrated analytic/diagnostic skills
- Ability to work in a matrix environment and partner with virtual teams
- Ability to work independently, prioritize, and take ownership
- Ability to work under pressure and manage tight deadlines or changing requirements
- Experience managing third-party supported infrastructure services, defining and tracking SLAs
- Database management experience
- Operating systems experience: Linux, Unix, Windows
- Cloud and storage technologies knowledge
- Infrastructure architecture for data centers, networks, servers and storage
- Experience implementing infrastructure projects (production and pre-production environments)
- Experience with test systems, disaster recovery and business continuity
- Experience managing internal and external audits
- Proficient with Office 365
- Proficient with ServiceNow
- Bachelor's degree or equivalent experience
- Master's degree
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
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Healthcare Strength — Benefits coverage is positioned as comprehensive, including health, dental, and vision insurance plus on-site clinics, prescription drug support, and disability coverage. Family-building support such as fertility assistance is described as a notable differentiator within the overall package.
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Retirement Support — Retirement benefits are framed as strong, highlighted by a 401(k) with matching and additional plan options like a Roth 401(k). Financial support is reinforced through discounts and broader financial guidance resources tied to the benefits ecosystem.
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Wellbeing & Lifestyle Benefits — Wellbeing support extends beyond insurance through programs like an Employee Assistance Program, counseling/legal resources, and gym or wellness reimbursement. These offerings increase the perceived total rewards value even when cash compensation sentiment varies by role.
Citi Insights
What We Do
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.
