Wage: $14.50 + performance based increases.
OverviewBalance Carried Forward (BCF) Analysts research past due balances and transfers to determine why accounts are delinquent. You are also responsible to resolve these issues and ensure client accounts are current and in good-standing. As you solve these problems quickly, you will help prevent costly late fees. Come be part of a unified team dedicated to quickly resolving client issues and developing career paths.
Responsibilities
- Coordinate with utility providers to ensure client accounts are current
- Resolve outstanding balances
- Find errors in misapplied payments
- Document errors and causes of previous balances in Conservice database
- Medium phone usage-more than 50% of the day making outbound calls to providers.
Qualifications
- Clear and professional written and verbal communication
- Composed and positive during difficult conversations
- Self motivated to find the “why” behind the problem
- You’re committed to quickly learn and adapt to new computer software.
- Manage time and prioritize workload to meet goals and deadlines
- Willing to learn and adapt to new processes
Attention to detail
Preferred QualificationsEducation & Experience
- High school diploma or equivalent
Top Skills
What We Do
Conservice is the largest utility management and billing company in the United States, offering a suite of solutions developed on an industry friendly platform. These solutions include the installation of utility sub-meters, billing each resident for their individual utility usage and other monthly charges, and a utility management program that handles a client’s utility invoice process from payment of the invoices, to rate analysis and procurement. Conservice focuses on meeting the specific needs of their clients by offering fully integrated solutions that greatly reduce operating costs and promote conservation, while maintaining an unmatched level of customer service to both the customer and resident.
