Helpware is a global company providing outsourcing and customer operations with teams in the USA, Mexico, Ukraine, Albania, and the Philippines. We partner with innovative companies and help them scale by taking over operational processes so their teams can focus on strategic, high-value work.
We are growing and opening a position for a Backup Support Specialist.
This is a versatile, cross-functional role supporting Inside Sales, Onboarding, and Data Entry workflows. You will be trained across these functions and step in during peak volume or when full-time agents are offline. The ideal candidate is proactive, organized, and comfortable learning new tools and juggling multiple operational tasks.
Skills and QualificationsExcellent English written communication
Experience in Customer Support, Sales Support, or Back-Office roles will be a plus
Strong attention to detail and accuracy in data entry
Tech-savvy and confident using multiple apps and internal systems
Ability to multitask, prioritize, and work in a fast-paced environment
Customer-centric mindset with problem-solving skills
Ability to collaborate with different teams (Sales, Design, Operations)
Fast learner able to switch between workflows
Manage incoming leads via live chat and quote queue
Qualify customers, understand their needs, guide them through blueprinting and quoting
Coordinate order/quote workflows and meet internal deadlines
Support the customer journey from Quote to Closed Won, including confirming products, coordinating mockups, approvals, and store launches
Maintain documentation and payment tracking in internal tools
Assist with promo codes, seasonal follow-ups, and store performance
Respond to customer chats/emails and guide them through platform onboarding
Support setup of online stores, upload items, merchandise correctly, and optimize store activation
Perform basic image edits (Photoshop or similar) and coordinate with Design teams when needed
Ask qualifying questions, determine account potential, and route opportunities to Sales
Maintain CRM hygiene (tickets/contact pages)
Configure custom products with supplied artwork and mockups
Enter product details (SKUs, pricing, colors, customization options) with high accuracy
Validate setups before publishing
Review agreements and place orders accurately in internal platforms
Support Sales/Inside Sales with manual tasks and order processing
Competitive compensation linked to USD rate
Medical insurance after the trial period
English classes
Schedule: mostly Mon–Fri, 16:00–01:00 Kyiv time. May shift to Sun–Thu or Tue–Sat, depending on team PTO coverage.
Corporate training and events
Opportunity to work in a global company with career-growth potential
Top Skills
What We Do
Founded in 2015, Helpware is a company taking a modern approach to the outsourcing industry. We created the company to change perceptions of what outsourcing is and can be, and we did that by building amazing cultures in each of our locations, and by simply treating our employees better. With Helpware, we are all a team and family, and you'll see that true difference when partnering with us.
Helpware builds customized teams in Customer Service and Back Office for industry-leading startups and modern companies. With offices in California, Colorado, Kentucky, Ukraine, Philippines, Germany, and Mexico, we have the global scale to tailor custom teams and processes for success to our many powerhouse clients.
Helpware has grown over the years, initially catering to startup client partners, and has now evolved into creating client partnerships with large enterprises as well.
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