BackUp Recovery and Archive Solutions Strategist
This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.
What you’ll do:
Responsibilities:
- This is a key-requirement from an L3 engineer. A solid foundation in Computer Science principles in terms of filesystems, processes, network stack, protocols, etc. is necessary for a candidate to be able to perform as per expectations at senior position
- Experience in managing minimum 2 of Storage like 3PAR, Nimble, Alletra, Netapp at L2/L3 level
- Experience in Veeam, Zerto, CommVault, Data Protector, Rubrik, Cohesity, Vmware
- Candidate is expected to have fair understanding experience on Linux and Windows solution infra.
- Troubleshoot problems with deployed Storage or SAN at solution level and should have good experience support large complex setup.
- Ability to understand client requirements, suggest possible issues with current setup, present new architectures, migrate from existing setup to new setup with minimum downtime and no loss of data is critical.
- Teamwork and leadership skills are required to work with team of L1/L2 engineers to prepare them for L3 support activities in future.
- Since admin access and passwords or keys or various clients would be with L3 engineer. He/She is expected to keep confidential data securely and not disclose any private information to outsiders.
- Ability to automate tasks with programming (Shell scripting) or configuration management tools (Ansilbe, puppet), etc. is preferred.
- Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
- Incident Management: Resolve single and cross technology incidents independently. Lead the team members to resolve complex or cross technology incidents.
- Escalation Management: Identify, manage, and lead technical escalations. Participate in formal Escalation when required to support escalation especially during crisis.
- Problem Management: Proactively and reactively look for solutions to prevent problems from occurring in team/technology area. Perform Trend and Root cause analysis.
- Change Management/Implementation: Independently prepare, review, implement, rollback and test plan for change records. Perform risk and impact analysis for changes, may lead or participate in a Change Advisory Board.
- Patch and Security Management: Apply patch and security changes per policy. Proactively monitor the environment for patch compliance. Analyze patches for compatibility with each customer or internal infrastructure environment.
- Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate.
- Quality: May provide feedback/influence change in internal and/or vendor-provided products/service offerings.
What you need to bring:
Technical Skills:
- L3/SME level experience in installing, configuring, troubleshooting and Administration of HPE storage – 3PAR, Nimble, MSA, etc
- L2/L3 level experience in managing OEM Storage like EMC, Netapp is additional advantage.
- L2/L3 level experience in managing Veeam, Zerto, CommVault, Data Protector, Rubrik, Cohesity, Vmware, Hyper Converged Infra.
- Good knowledge on Clustering and High Availability
- Good knowledge on at least one Operating system, connectivity to Storage on SAN, iSCSI, end to end logical troubleshooting approach in a Storage environment.
- Good understanding of the technical fundamentals of the system infrastructure including open system platforms (Linux, VMware, Windows, UNIX,) and networking
Business Skills:
- Demonstrate strong written and verbal communication skills
- Demonstrate business judgment, decision making skills, negotiating skills, time-resource management, complex problem solving, in-depth product knowledge, creativity, teamwork, knowledge of quality processes, political astuteness and sensitivity in dealing with diverse cultures and ability to learn quickly.
- Experience in interacting/Supporting Level 1 Support teams and customers
- Must be a team player and show ability and willingness to motivate and support other engineers
Experience:
- Minimum 7 + Years of experience in BURA and OEM SAN and Storage administration.
- Should have knowledge on automation and Software defined storage.
Qualifications:
- BE/ B.Tech/ M.Tech/ MSc/ MCA qualification or equivalent
- Industry Standard SAN and Storage certification
- Industry standard backup tool certifications
- ITIL Certified
Points to note before you apply:
- To apply for open positions prior to the minimum time requirement, approval of the employee's
current manager is required.
- Employees are expected to notify their manager prior to the interview.
- Employees in Performance Improvement Plan are not eligible to apply.
Additional Skills:
Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX)
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Diversity, Inclusion & Belonging
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
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Job:
Engineering
Job Level:
TCP_04
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
Top Skills
What We Do
In 1939, Bill Hewlett and Dave Packard, college friends turned business partners, started the original Silicon Valley startup in the space of a rented Palo Alto garage. Starting with audio oscillators, the friends built the foundation for a company that would grow to become a global leader in enterprise technology.
More than 75 years later, our success is exemplified through our employees’ drive to advance ideas that bring meaningful innovations to life for our customers and partners around the globe. We are guided by our mission to help customers use technology to turn ideas into value, and empower them to transform industries, markets and lives. We simplify Hybrid IT, power the Intelligent Edge and provide the expertise to make it all happen.
