Join Knight Transportation as a Backhaul Coordinator
Pay Range: $21.32 - $30.69 Hourly
Schedule: Monday - Friday 6:00 am - 4:00 pm (possibly 7:00 am start)
Work with the Industry Leader!
As the most profitable and fastest growing truckload carrier, we are driven to innovate the transportation industry. Knight is a career destination for passionate and talented people seeking growth and opportunity with an industry leader.
What do we live by? The answer is simple…OUR PEOPLE! Knight Transportation is powered by people. We are committed to a culture of high expectations and exceptional performance. At Knight, we hire good teammates who share our values, unselfishly take personal accountability for results, and bring innovative ideas to the table. Our people are passionate about continual learning, display honesty and mutual respect, and give their best every day.
Join our Knight Family as we offer results-driven people a place to make a difference in a stable and maturing industry.
Job Responsibilities: What you will do
Identify, secure, and manage backhaul freight to optimize asset utilization, improve profitability, and maintain high levels of customer satisfaction. Incumbent must be able to balance customer relationships, capacity planning, cost analysis, and execution to support company objectives.
- Anticipate, identify, and resolve load-related issues to meet or exceed customer service expectations.
- Solicit and secure backhaul opportunities from assigned customers by leveraging daily available capacity.
- Facilitate spot rate requests and negotiate pricing to secure profitable freight for dedicated fleets.
- Develop and maintain strong customer relationships while balancing freight demand with available capacity.
- Evaluate and qualify potential backhaul lanes by conducting cost-benefit and risk analyses to determine financial viability.
- Quantify discount rates and assess overall impact of backhaul lanes on individual fleets and company performance.
- Ensure customer needs are met in a timely manner while identifying and maximizing additional revenue opportunities.
- Accurately receive, commit to, and enter all customer load information into the transportation management system.
- Maintain accurate and up-to-date customer account data, including proper setup of newly onboarded accounts.
- Monitor, trace, and follow up on loads, proactively communicating exceptions such as late pickups or deliveries.
- Clear assigned discrepancy queues to support timely and accurate billing.
- Maintain working knowledge of customer contractual requirements, including trailer pool expectations, to optimize equipment utilization.
- Participate in service-focused conference calls with assigned customers to review performance and address concerns.
- Research, document, and code service failures accurately to support service reporting and continuous improvement.
- Proactively work to assist others in achieving the organization's objectives.
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Qualifications: What you need to bring
- Previous customer service or related areas in transportation industry required.
- Associates degree or equivalent combination of education and/or experience required.
- Must possess outstanding telephone skills.
- Must be able to set priorities.
- Must possess excellent time management skills.
- Must be able to work in a fast-paced team environment.
What we offer:
- Competitive starting salary commensurate with experience and geographic location.
- Potential bonus pay based on company performance.
- Opportunities to volunteer and give back to local communities.
- Comprehensive Benefits Package which includes:
- 401(K)
- Medical, Dental, Vision, Disability, Supplemental and Life Insurance
- Paid Time Off
- Employee Stock Purchase Plan
The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.
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Skills Required
- Previous customer service or related experience in the transportation industry
- Associate degree or equivalent combination of education and experience
- Outstanding telephone skills
- Ability to set priorities
- Excellent time management skills
- Ability to work in a fast-paced team environment
What We Do
Swift is a trucking company that is accurate and timely when it comes transportation and logistics. Swift Transportation is the largest full-truckload motor carrier in North America. Based in Phoenix, Arizona, the Swift terminal network includes over thirty full service facilities in the United States and Mexico. Swift provides a full line of service solutions including linehaul, flatbed, intermodal, refrigerated, dedicated and logistics management. Swift also offers careers in operations, finance, account management, shop mechanics, human resources, payroll, and many more. Swift offers more than just a career - Swift is family.
