The Role
The Backend Support Engineer will provide application support, troubleshooting technical issues, and collaborating with local and HQ engineering teams to ensure optimal performance of Lalamove's applications.
Summary Generated by Built In
At Lalamove, we believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. We are full steam ahead to make Lalamove synonymous with delivery and on a mission to impact as many local communities we can. We have massively scaled our efforts across Asia and now have our sights on taking our best in class technology to the rest of the world. And we are looking for talented professionals to join us in this journey!!
This role will provide application support to our expanding market's operations. Primary duties include identifying, responding to, troubleshooting and resolving technical issues related to Lalamove's applications and services, ensuring optimal performance and satisfactions for users and drivers. Reporting to the local technical team leader, you will collaborate closely with the local engineering and operations teams, as well as HQ engineering teams, to provide support, identify areas for improvement, and contribute to the enhancements that drive the overall success of Lalamove's products. Additionally, you'll provide hands-on technical support during and after rollout, help localize and adapt systems, to support regional operations.
What you'll do:
- Provide technical support to end-to-end Lalamove mobile applications
- Coordinate closely with local and HQ engineering teams
- Troubleshoot technical issues collaborate with team members
- Customize tech tools for local data compliance and optimize workflows
- Handle issues involving sensitive data with highest level of integrity
- Engage in ongoing compliance improvements and actively participate in privacy discussions
- Engage in post-launch operational support, including monitoring, alerting, debugging
What you'll need:
- Legally permitted to work in Malaysia
- 4+ years experience in software engineering or technical operations
- Knowledge of Java / PHP / Node.js / GoLang
- Knowledge of middlewares such as Redis/ElasticSearch/Kafka/RabbitMQ, etc
- Experience with backend microservices and APIs
- Experience in MySQL
- Demonstrated integrity and accountability in managing sensitive data and operational risks
- Experience in operational support, especially during launch periods
- Fluent in English, both written and spoken, Chinese speaking capability is a plus
To all candidates- Lalamove respects your privacy and is committed to protecting your personal data.
This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice
Top Skills
Elasticsearch
Go
Java
Kafka
MySQL
Node.js
PHP
RabbitMQ
Redis
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The Company
What We Do
Established in December 2013, Lalamove was created to make on-demand and same-day delivery possible for everyone at the touch of a button. Today, Lalamove operates in over 20 markets across Asia, Latin America, and the United States connecting over 7 million customers with a pool of over 700,000 driver partners. Our driver partners operate a vast array of vehicles to suit each market including lorries, trucks, vans and cars for deliveries of almost anything of any size. Fleets of two-wheel vehicles are also available for courier services providing fast and low-cost delivery solutions. Through dedicated mobile and web apps, Lalamove seamlessly connects users and drivers around the world to move things that matter.
