The Role
Coordinates sales orders, customer inquiries, quotations, documentation, production schedules, dispatch, logistics, inventory, and ERP updates in a copper manufacturing environment. Prepares MIS reports, invoices, E-way Bills, packing lists, and transport documents; tracks shipments and provides delivery updates. Maintains customer records, follows up on payments, supports complaint resolution, and facilitates communication among sales, production, quality, stores, logistics, and customers.
Summary Generated by Built In
Title: Backend Support Associate
Location : Noida
Experience: 2-3 years
We are looking for a highly organized and detail-oriented Sr. Executive – Backend Support to support sales, dispatch, and customer coordination activities in a copper manufacturing environment. The candidate will be responsible for order processing, documentation, MIS reporting, inventory coordination, and ensuring smooth communication between customers and internal departments.
Required Qualifications-
.Bachelor's degree in commerce, Business Administration, Marketing, or related field.
. MBA will be preferred.
- Process customer inquiries, RFQs, quotations, and sales orders.
- Coordinate with the sales team for order confirmations and follow-ups.
- Maintain customer records, pricing sheets, and product specifications.
- Track order status from receipt to dispatch and update customers accordingly.
- Coordinate with the production team regarding order schedules and delivery commitments.
- Monitor production status and ensure timely execution of customer orders.
- Support planning activities by sharing order forecasts and customer requirements.
- Prepare and maintain quotations, proforma invoices, sales orders, and other commercial documents related to sales activities.
- Generate daily, weekly, and monthly MIS reports related to sales, dispatch, and inventory.
- Maintain accurate records of customer communications and transactions.
- Coordinate with logistics and dispatch teams for timely shipment of materials.
- Ensure dispatch documents such as E-way Bills, Invoices, Packing Lists, and Transport Documents are prepared accurately.
- Track shipments and provide delivery updates to customers.
- Update and maintain data in ERP systems.
- Monitor stock availability of finished goods.
- Coordinate with stores and production teams regarding inventory requirements.
- Handle customer queries related to orders, deliveries, product specifications, and documentation.
- Maintain strong relationships with existing customers through regular follow-ups.
- Support complaint resolution by coordinating with Quality and Production departments.
- Payment Follow-ups against the invoices.
Skills Required
- 2-3 years of relevant experience
- Bachelor’s degree in Commerce, Business Administration, Marketing, or a related field
- MBA degree
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The Company
What We Do
Attero is an India-based climate-technology company specializing in advanced recycling of electronic waste and lithium-ion batteries. It offers e-waste management, battery recycling, and eco-friendly disposal solutions while recovering valuable green metals and other resources from discarded materials. Attero advances sustainable resource recovery and helps reduce waste by applying deep-technology recycling to support a circular economy at industrial scale through its operations.
