Backend Support Engineer

Reposted 4 Days Ago
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Shah Alam, Petaling, Selangor
In-Office
Mid level
Fintech • Information Technology • Payments • Financial Services
The Role
Provide technical support for mobile applications, troubleshoot issues, collaborate with engineering teams, customize tools for compliance, and support operational launches.
Summary Generated by Built In
About the Role
This role will provide application support to our operations. Primary duties include identifying, responding to, troubleshooting and resolving technical issues related to applications and services, ensuring optimal performance and satisfactions for users and drivers.

Reporting to the local technical team leader, you will collaborate closely with the local engineering and operations teams, as well as HQ engineering teams, to provide support, identify areas for improvement, and contribute to the enhancements that drive the overall success of  products. Additionally, you'll provide hands-on technical support during
and after rollout, help localize and adapt systems, to support regional operations.

Responsibilities

  • Provide technical support to end-to-end mobile applications
  • Coordinate closely with local and HQ engineering teams
  • Troubleshoot technical issues collaborate with team members
  • Customize tech tools for local data compliance and optimize workflows
  • Handle issues involving sensitive data with highest level of integrity
  • Engage in ongoing compliance improvements and actively participate in privacy discussions
  • Engage in post-launch operational support, including monitoring, alerting, debugging

Requirements

  • 4+ years experience in software engineering or technical operations
  • Knowledge of Java / PHP / Node.js / GoLang
  • Knowledge of middlewares such as edis/ElasticSearch/Kafka/RabbitMQ, etc
  • Experience with backend microservices and APIs
  • Experience in MySQL
  • Demonstrated integrity and accountability in managing sensitive data and operational risks
  • Experience in operational support, especially during launch periods
  • Must be fluent in English and Mandarin or in Cantonese, both written and spoken

Nice to Have

  • Experience in logistics platforms
  • Tech Stack:
  • - Programming Languages: Java / PHP / Node.js / GoLang

About 1840 & Company

1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.

Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.

We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit www.1840andco.com to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at jobs.1840andco.com.

Top Skills

Elasticsearch
Go
Java
Kafka
MySQL
Node.js
PHP
RabbitMQ
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The Company
Overland Park, Kansas
323 Employees
Year Founded: 2014

What We Do

Welcome to 1840 & Company. We are changing the way companies hire, manage, and grow their workforce. Our mission is leading the future of work towards a more flexible, inclusive, and efficient global job market, enabling businesses worldwide to overcome staffing and skills challenges with ease and efficiency. As a global leader in business process outsourcing (BPO) and staff augmentation, we offer comprehensive solutions that span from Recruitment Process Outsourcing (RPO) to global compliance and payroll services. Our approach reduces traditional hiring costs by up to 70%, offering a scalable, cost-effective solution for businesses at any growth stage. At the core of our strategy is an advanced AI-driven talent matching system, part of our 1840 Global Talent Cloud, which ensures quick and precise placement of vetted professionals in over 150 countries. This unique capability allows us to provide quality staffing solutions rapidly, addressing the dynamic needs of today's businesses. 1840 & Company is more than just a BPO provider; we are a strategic partner committed to adding value and enhancing productivity. By managing the complexities of international staffing and operations, we enable our clients to focus on their core missions with the confidence that their outsourcing needs are in expert hands. Visit our website at www.1840andco.com to learn more and request a free consultation on scaling your company's growth with global remote talent.

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