We are seeking a Backend Engineer (Engineer III) for our Jumper AI / Conversational Commerce platform team to design and build backend systems that power a Journey Builder, a workflow orchestration engine used to model and execute complex, event-driven customer journeys. This role focuses on implementing advanced algorithms, orchestration logic, and distributed execution models that support branching, state management, retries, and long-running workflows. You will work on microservices built with Go (programming language) that coordinate events across multiple systems while meeting performance, reliability, and correctness requirements.
Your key responsibilities:- Design and implement backend services using Go (programming language) and modern Go API frameworks such as Gin, Echo, or Fiber within a distributed microservices architecture.
- Build and operate core components of a Journey Builder/workflow orchestration platform.
- Develop execution models for stateful, long-running workflows, including branching, retries, fan-out, joins, and recovery.
- Design and implement routing, decision, and event-correlation algorithms with strong correctness and idempotency guarantees.
- Build event-driven and asynchronous pipelines using systems such as Apache Kafka, Amazon Simple Queue Service, or Amazon Simple Notification Service.
- Design and manage workflow state, execution history, and intermediate data using storage solutions such as PostgreSQL, Amazon DynamoDB, and Redis.
- Own backend services end-to-end, including deployment, monitoring, on-call support, and production incident resolution on Amazon Web Services.
- Embed AI assisted engineering into daily practice to accelerate delivery and enhance outcomes
- Proactively adopt emerging AI capabilities to improve workflows and shares best practices with the team
- 5+ years of backend engineering experience building production-grade systems.
- Strong proficiency in Golang and experience building REST APIs and microservices.
- Solid understanding of distributed systems, microservices architecture, and event-driven design.
- Experience building workflow engines, orchestration layers, rule engines, or state machines.
- Hands-on experience with asynchronous processing, retries, deduplication, and failure recovery.
- Strong data modeling skills using SQL and NoSQL databases such as PostgreSQL, DynamoDB, or Redis.
- Experience working with cloud infrastructure (AWS) and modern development practices, including CI/CD and containerization.
Experience we consider a plus:
- Experience building customer journey orchestration, campaign automation, or messaging platforms.
- Exposure to state machines, DAG execution engines, or workflow orchestration frameworks.
- Experience designing high-scale, low-latency distributed systems and optimizing workflow execution performance.
- Attractive Discretionary Time Off
- Private Medical Insurance with optional dependent coverage
- Educational Assistance Reimbursement Program
- Opportunities for reimbursement for conferences, trainings, and other personal development events
- Maternity and Paternity Leave
- Ask recruiter for country specific information
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.
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Who we are:
Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
Skills Required
- 5+ years of backend engineering experience building production-grade systems.
- Strong proficiency in Golang and experience building REST APIs and microservices.
- Experience with Go API frameworks such as Gin, Echo, or Fiber.
- Solid understanding of distributed systems, microservices architecture, and event-driven design.
- Experience building workflow engines, orchestration layers, rule engines, or state machines.
- Hands-on experience with asynchronous processing, retries, deduplication, and failure recovery.
- Experience building event-driven and asynchronous pipelines using Apache Kafka, Amazon SQS, or Amazon SNS.
- Strong data modeling skills using SQL and NoSQL databases such as PostgreSQL, DynamoDB, or Redis.
- Experience working with cloud infrastructure (AWS), CI/CD, and containerization.
- Own backend services end-to-end, including deployment, monitoring, on-call support, and production incident resolution on AWS.
- Experience designing high-scale, low-latency distributed systems and optimizing workflow execution performance.
- Experience building customer journey orchestration, campaign automation, or messaging platforms.
- Exposure to state machines, DAG execution engines, or workflow orchestration frameworks.
- Familiarity with AI-assisted engineering tools and integrating AI capabilities into engineering workflows.
What We Do
We’re making communications more flexible, intelligent, and personal, to help enterprises the world over stay ahead. We provide unified communications, contact centers and programmable communications APIs, built on the world's most flexible cloud communications platform.
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