Team Mission
The Configuration team is the backbone of Text. We store and manage the core data, settings, licenses, and properties that dictate how our applications behave for clients.
We build and maintain high-traffic services, public APIs (such as the Configuration API), and background processing mechanisms (Work-Queue) that teams across the entire company rely on. We also handle feature flags and analytics proxies (Amplitude). Our work directly impacts the core ecosystem of TextApp, ensuring that client settings and cross-domain tasks function flawlessly.
About the Role
We’re looking for a solid Backend Engineer (Go) with a strong sense of ownership to join the Configuration team. This is a role for a highly autonomous engineer - we need someone who has mastered the fundamentals, brings initiative, and doesn't just wait for step-by-step instructions.
In practice, your day-to-day will be a healthy mix of driving new feature development, maintaining existing systems, and refactoring legacy code. While Go is our primary language for new services, you will also navigate and maintain parts of our ecosystem built in Node.js as we continue our migration and refactoring efforts. We don't do isolated, heads-down coding for months - because our services power the core of Text, priorities can shift, and you will regularly handle ad-hoc requests and cross-team collaboration.
What you’ll do
Develop, scale, and maintain backend services (Configuration API, TextApp services, Integration API) primarily in Go, while also supporting and evolving existing Node.js services.
Design and optimize relational databases (MySQL/PostgreSQL) and caching layers (Redis).
Take full ownership of your work: from picking up a ticket in the Kanban board to deploying and monitoring it in production.
Handle cross-team requests and build configuration pools that other engineering teams will use in their applications.
Participate in technical discussions and architectural decisions, advocating pragmatic solutions that balance trade-offs.
Migrate and refactor legacy systems into modern, scalable solutions without disrupting existing production traffic.
Who you are
Ownership mindset: you treat the systems you own as products, taking full responsibility for what you deploy to production.
Independent executor: you have the initiative to take a problem, figure out the solution, and drive it to completion without needing someone to hold your hand.
Pragmatic builder: you know how to balance building modern, top-tier tech with the reality of maintaining and improving legacy code.
Collaborative communicator: you are comfortable talking directly to other teams across the company to understand their needs and solve their blockers.
You may be a great fit if you have
4+ years of backend engineering experience in product-focused environments.
Strong, hands-on production experience with Go (Golang) as your main tool.
Solid understanding of Node.js and a willingness to work with it for maintenance and migration purposes.
Solid experience designing, querying, and optimizing relational databases (MySQL, PostgreSQL).
Experience operating services in production under high traffic and scale.
A proven track record of delivering features end-to-end independently.
Nice to have
Experience with Infrastructure as Code, specifically Terraform.
Familiarity with cloud infrastructure (GCP preferred).
Experience working with Redis and background task runners or work-queue mechanisms.
Why you’ll love working with us
High-impact visibility: your code powers the settings and configurations used by virtually every team and client at Text.
Real engineering voice: you won't just be a "ticket taker." We make decisions based on technical trade-offs, and your arguments and input will actively shape our architecture.
Blend of challenges: you get to work with modern, top-tier technologies while solving complex legacy migration puzzles.
Clear success metrics: we measure success by your ability to independently ship real solutions to production, starting within your first 3 months.
Skills Required
- 4+ years of backend engineering experience in product-focused environments
- Strong, hands-on production experience with Go (Golang)
- Solid understanding of Node.js and willingness to maintain/migrate Node services
- Experience designing, querying, and optimizing relational databases (MySQL, PostgreSQL)
- Experience operating services in production under high traffic and scale
- Proven track record of delivering features end-to-end independently
- Experience with Infrastructure as Code (Terraform)
- Familiarity with cloud infrastructure (GCP preferred)
- Experience with Redis and background task runners / work-queue mechanisms
What We Do
Text is the company behind customer service software products such as: Text, LiveChat, ChatBot, HelpDesk, KnowledgeBase, and OpenWidget. We help brands provide better customer service at scale by analyzing, enriching, and automating text communication. Text is a sales AI agent and customer service platform. LiveChat is a real-time, live-chat software for ecommerce sales and support that helps ecommerce companies create new sales channels. ChatBot is an all-in-one platform to build and launch conversational chatbots without coding. HelpDesk is a simple ticketing system where you can manage all customer messages in one place and automate your support processes. KnowledgeBase is an AI-powered knowledge base software for lightning-fast customer support and effortless self-service. OpenWidget is a website widget that lets you contact potential customers without getting lost in overcomplicated solutions. Want to be a part of the journey and make customer service even better? Team up with us! Join the Developer Program to build apps and sell them in our Marketplace to 40K+ potential customers. Or let us help you incubate your product with the Incubator Program. Or join our Partner Program to earn commission by offering our products to your customers
