Location: Kuala Lumpur, Malaysia
Role: Backend Developer
Department: Backend Department
Mode: Full-time role
About Respond.io
Founded in Hong Kong in early 2017, Respond.io is a pioneering Business Messaging platform that seamlessly unifies customer communication across instant messaging, web chat, and email. Our excellence has been recognized by G2 and honoured with the SME100 Award, underscoring our rapid growth and innovative solutions. Operating in 127 countries and dominating key markets in LATAM, EMEA, and APAC, we serve an impressive roster of industry-leading clients.
Our workforce is a testament to our global reach, with remote workforce and employees from all around the world, contributing to our diverse and inclusive culture. At Respond.io, we are not just a platform—we are a movement, pushing the boundaries of customer communication for tech-savvy organizations worldwide. Join us, and be part of a team that is shaping the future of business messaging!
Role Description
At Respond.io, Backend Developers are crucial to driving our company's success in a fast-paced and innovative tech environment.
We are seeking a detailed-oriented individual to join our back-end team, responsible for creating and managing API integrations with our partner's apps such as WhatsApp, Facebook Messenger, Line, and others.
Your tasks will involve creating flexible and strong solutions with a microservices framework, managing real-time data streams, and improving the scalability and reliability of the system. We are looking for someone who enjoys solving challenging performance issues and is enthusiastic about creating communication systems that can handle large-scale operations.
Responsibilities
- Participate in the entire application lifecycle, focusing on coding and debugging.
- Write clean code to develop functional web application on top of keeping updated with new trends and best practices that can be reusable for future use.
- Troubleshoot and debug application to deliver a complete and zero known-bug features on time.
- Solving complex performance problems and architectural challenges;
- Developing and maintaining integrations to partners APIs and regularly adding more features;
- Collaborate with the front-end team, product team and quality assurance team when new features are made available or one is being deprecated;
- Coordinating with co-developers as well as keeping Chief Technology Officer and Team Leader well informed of the status of development effort;
Qualifications
- University degree holder in Computer Science/ Software Engineering or equivalent;
- At least 3 years experience in NodeJS backend development;
- 3+ years of relevant software experience;
- Track record of software testing and/or development projects;
- Firm grasp of MySQL;
- Great at design patterns and algorithms;
- Good understanding of Application Level Networking and component integration;
- Self-starter with the ability to work independently and able to work under pressure;
- Strong analytical and technical troubleshooting skills to isolate problem/defect areas;
- Good communication skills in English with an ability to clearly explain complex ideas verbally and in writing;
- Nimble and agile team player with the ability to thrive in a fast-paced startup environment.
Here's what's in for you
- You will become part of an amazing culture with smart teammates who actually care.
- You will grow more here than you would anywhere else, that is a promise.
- Pizza parties, birthday gifts, social events (Laser tag, go-cart, paintball), you'll always be looking forward to it!
- Are you a PlayStation fan? It gets fun when you get to beat your colleague on a FIFA game at the office!
- You'll get to experience a very competitive compensation.
- You'll be covered exclusively on one of the highest medical and dental insurance especially for you.
- Unlimited snacks in our specially dedicated snack room. Oreos, KitKats, Gummy Bears, Chips, Biscuits, Nuts, Snickers ... you name it, we have it.
- You'll be entitled to stock options with terms and condition.
- Flexible working environment and working hours.
- Beer O'Clock on Fridays? Naah, we have it every day!
Top Skills
What We Do
Respond.io is the leading Customer Communications Management platform that seamlessly brings together customer conversations, empowering businesses to effortlessly expand their marketing, sales, and support endeavors onto instant messaging. We are proud to be the trusted choice for over 10,000 forward-thinking companies across 86 countries. Esteemed brands such as Klook, Decathlon, Abenson, Yoho, Roche, ShareChat, and Bigo have already experienced the transformative power of respond.io in cultivating meaningful connections with their customers.
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