The Role
Develop and maintain Java and .NET applications, microservices, and REST APIs integrating customer systems with third-party platforms. Document technical processes, test software, manage deployments, publish APIs, monitor services through Kibana, resolve production incidents, and support secure integrations. Collaborate with developers, engineers, customers, and stakeholders throughout the software development lifecycle, while contributing to front-end application maintenance.
Summary Generated by Built In
At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning.
We work with some of the world’s largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe’s fastest-growing providers of CX transformation solutions, we’re committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience.
We are currently looking for a passionate and enthusiastic Backend Developer to join our team to cover a long term leave in the teams.
We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.
We work with some of the world’s largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe’s fastest-growing providers of CX transformation solutions, we’re committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience.
We are currently looking for a passionate and enthusiastic Backend Developer to join our team to cover a long term leave in the teams.
We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.
Key Responsibilities
Sabio is looking for an Experienced Backend Developer to join our team in Madrid and help us design and implement the most sophisticated integrations between complex CX environments for the most important companies across Europe.
Work with the team to:
- Analyze, design and develop Java and/or .NET applications.
- Develop new applications and maintaining existing ones.
- Do project documentation. Technical and functional documentation of processes and functionality.
- Carry out test plans and ensuring the quality of software produced.
- Manage code deployment in a variety of customer environments.
- Ensure systems are secure and protected against cyber security threats.
- Work with other software developers and software engineers to ensure that development follows established processes and works as intended.
- Design, develop and maintain microservices and REST APIs that integrate the client’s systems with third-party platforms.
- Publish and manage APIs via an API Manager (security, policies, versioning).
- Monitor services and analyse incidents using logs and dashboards in Kibana.
- Provide support and resolve incidents relating to integrations in production.
- Collaborate on the development and maintenance of front-end applications
Skills Knowledge and Expertise
- Education: bachelor's degree in information technology, telecom, math, or a related major.
- Experienced and comfortable throughout the entire software development lifecycle from idea to delivery.
- At least 4 years’ experience in Java (ideally Spring Boot) developing microservices and REST APIs
- Experience with relational databases (queries, modelling, performance)
- Experience with CI/CD platforms and tools, e.g., git, gitlab, Jenkins, Bamboo, Spinnaker, etc.
- Knowledge of system integration: REST/JSON, SOAP/XML, OAuth2/JWT authentication
- Experience with logging and monitoring tools (ELK stack/Kibana or similar)
- Experience with Kubernetes, Git and CI/CD pipelines (GitLab, Jenkins, etc.)
- Experience working directly with customers or key stakeholders, and able to translate customer requirements into sound designs and efficient implementations.
- Good communication skills.
- Analytical, organizational, and problem- solving skills.
- A good level of written and spoken English.
Bonus skills
- Experience integrating CX solutions such as Genesys (Cloud / Engage), Salesforce, etc.
- Experience with API managers (WSO2, Azure API Management, Apigee or similar).
- Basic knowledge of front-end development (Angular/React/JavaScript).
- Relevant experience in contact centre environments or integrations with CX solutions such as Genesys Cloud is desirable
About
THE DIGITAL CX TRANSFORMATION COMPANYWhy Sabio? We bring together expertise in cloud migration, cutting-edge CX technologies and powerful customer insight to deliver exceptional end-to-end customer experiences.At Sabio, we are devoted to creating a community of inclusion, and an environment free from discrimination, harassment, and retaliation. We are committed to being an equal opportunity employer that not only values but celebrates diversity and inclusion. We firmly stand against discrimination based on factors such as race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, and disability status. If you need accommodations, additional support and/or have any specific requirements, we invite you to reach out to our talent team directly: [email protected]
Skills Required
- Bachelor's degree in information technology, telecommunications, mathematics, or a related field
- At least 4 years of Java development experience, ideally with Spring Boot, microservices, and REST APIs
- Experience with the complete software development lifecycle from concept through delivery
- Experience with relational database queries, modeling, and performance
- Experience with CI/CD platforms and tools such as Git, GitLab, Jenkins, Bamboo, or Spinnaker
- Knowledge of REST/JSON, SOAP/XML, OAuth2, and JWT authentication
- Experience with logging and monitoring tools such as the ELK Stack or Kibana
- Experience with Kubernetes, Git, and CI/CD pipelines
- Experience working directly with customers or key stakeholders and translating requirements into technical designs
- Good communication, analytical, organizational, and problem-solving skills
- Good written and spoken English
- Experience integrating CX solutions such as Genesys or Salesforce
- Experience with API managers such as WSO2, Azure API Management, or Apigee
- Basic front-end development knowledge including Angular, React, or JavaScript
- Experience in contact center environments or CX solution integrations
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The Company
What We Do
We bring together expertise in cloud migration, cutting-edge CX technologies and powerful customer insight to deliver exceptional end-to-end customer experiences. Sabio Group is a global digital customer experience (CX) transformation specialist with major operations in the UK (England and Scotland), Spain, France, Netherlands, Denmark, Malaysia, Singapore, South Africa and India. Through its own technology, and that of world-class technology leaders such as Amazon Connect, Avaya, Genesys, Google Cloud, Salesforce, Twilio and Verint, Sabio helps organisations optimise their customer journeys by making better decisions across their multiple contact channels. The Group works with major brands worldwide, including Aegon, AXA Assistance, BBVA, BGL, Caixabank, DHL, loveholidays, Marks & Spencer, Rentokil Initial, Essent, GovTech, HomeServe, Saga, Sainsbury’s Argos, Telefónica and Transcom Worldwide.
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