The Role
Coordinates workflows across multiple projects, manages communication and calls, performs basic file quality control, updates task portals, maintains reports and Excel sheets, prepares weekly Excel and PowerPoint reports, monitors SLAs, flags delays, and supports commercial and other functions as needed.
Summary Generated by Built In
Job Requirement:
- Acceptance to work in General / Rotational shifts (11 am to 8 pm – General shift).
- Flexibility to work over weekends or stretching shift hours as and when needed.
- Should be committed and reliable to work under high pressure to meet timelines.
- Workflow coordinator - SPOC for multiple projects and communication management.
- Should have good interpersonal skills.
- Should be fluent in English with excellent verbal and written communication.
- Should be able to manage video/audio calls on a regular basis.
- Must be well versed with Computer skills and MS Office.
- Will be responsible for basic QC of the files and delivering them as per the SLAs (Training/Guidance to be provided).
- Manage daily reports, excel sheets, update and manage Tasks on portals as per the workflow.
- Should be able to prepare and present weekly reports (excel/PPT).
- Keep the Commercial team updated on status. Resolve any queries proactively.
- Ensure defined SLAs are regularly met. Flag any delays timely.
- Should be comfortable with Work from home and visit office when required.
- Be flexible to cross utilised and support other functions when required.
- Should have prior experience and strong ability to manage variety of delivery tasks.
Skills Required
- Acceptance to work general or rotational shifts, including 11 am to 8 pm general shifts
- Flexibility to work weekends or extend shift hours when needed
- Commitment and reliability under high pressure to meet timelines
- Good interpersonal skills
- Fluent English with excellent verbal and written communication
- Ability to manage regular video and audio calls
- Proficiency with computer skills and Microsoft Office
- Ability to perform basic file quality control and deliver work according to SLAs
- Ability to manage daily reports and Excel sheets
- Ability to update and manage tasks on portals
- Ability to prepare and present weekly Excel and PowerPoint reports
- Ability to proactively resolve queries and communicate status updates
- Comfort working from home and visiting the office when required
- Flexibility to support other functions when required
- Prior experience managing a variety of delivery tasks
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The Company
What We Do
Propelis is a global brand-services agency formed by combining SGK and SGS & Co. It partners with brands, retailers, and printers across the brand lifecycle, providing creative and strategy, packaging and brand production, branded environments, digital commerce, content production, print solutions, and workflow automation technology. Its specialist businesses connect creative, production, retail activation, and technology to help clients execute go-to-market programs and build stronger consumer connections.
